CITO - Phase I Report - Industry Training Authority

FERENCE WEICKER & COMPANY
EXECUTIVE SUMMARY
management (e.g., reacting to enquiries from employers and apprentices), and
apprenticeship registration and assessment.
• External support functions. External support functions are those which are undertaken in
support of the core service delivery functions and which involve working with external
stakeholders. The external support functions include communication (i.e., proactive
communication from CITO to key stakeholders), consultation (formal processes or systems
put in place to obtain input on key issues), and strategic initiatives.
• Internal support functions, which include activities related to the development of service
plans, administration (e.g., accounting) and reporting.
� In the next phase of the project, we will develop a detailed profile of each of the functional
areas. These profiles will define each function in terms of objectives, target groups, outputs,
distribution of outputs, key inputs, participants in the process, activities, timing, options, resource
requirements (people/other), performance indicators, and performance tracking.
� There will be various options through which CITO could fulfill its key functions. Some of the
possible criteria that could be used to evaluate these options include fit with the objectives,
mandate, and values of CITO, cost-effectiveness, ease of implementation, level of stakeholder
support, risk, flexibility, quality of outputs, and consistency with good business practices.
THE UPCOMING BOARD MEETING
The next step is to meet with the Board of Directors to present the findings of the first component and to
obtain input regarding key issues. In particular, we will be looking for input regarding:
� The results of the environmental scan;
� The key functions;
� The proposed structure of the functional profiles;
� The criteria that should be used in assessing options;
� The proposed work plan for Phase II and III; and
� The consultation process that will be undertaken in Phase IV.
COMPONENTS 2 AND 3
Components 2 and 3 will be undertaken simultaneously. The objective of Component 2 is to develop a
draft operational full-service delivery model for CITO. The objectives of Component 3 are to develop
consultation and communications strategies to be utilized by CITO to gather information from and
disseminate information to stakeholders. In addition to meeting with the Board, some of the specific steps
that we will undertake in Components 2 and 3 include:
� Complete the interview program with representatives of key stakeholders including industry
associations, apprenticeship and training coordinators, and training organizations. We have begun
conducting interviews with key stakeholders and this process will be continued.
� Conduct a detailed review of the policies and other background documentation describing the
requirements for a full-service ITO.
� Conduct an initial meeting with representatives of the ITA. The purpose of the initial meeting will be
to determine their understanding of the key functions and tasks that will be undertaken by a full-
Development of a Full-Service Model for CITO Page iii