Emotional Intelligence: Overview, Applicability and Value - Q3

Dear Participants,
I want to thank each of you for making time to speak with me about emotional intelligence (EI). We all have
competing demands within our professional and personal lives and I am extremely grateful that each of you
provided between thirty and ninety minutes of your time! I also want to thank Bryan Pesta (Ph.D.) at
Cleveland State University for his willingness to assist and support me throughout this research process.
This research was designed for broad breadth but not for statistical depth. The short timeframe and
exploratory nature of the open ended questionnaires led me on a journey of discovery that was well worth the
effort. Between 10/15/03 and 1/30/04, I found well over 200 Research Articles - reading and assimilating
knowledge from many of them. In addition, I interviewed 10 ‘Companies’ and 12 ‘Training and Development
Providers’ who have developed and implemented EI related programs. I thoroughly enjoyed every
conversation and your openness to share experiences and insights.
The ‘presentation’ format of this document was chosen over ‘prose’ to assist the categorization and
organization of relative information. The main target audience of this report is individuals and organizations
with limited or no knowledge of the concepts, applicability, and value of EI. The purpose of this report is to :
� Provide data on key management questions for organizations who have either already implemented
EI related concepts or are considering to do so;
� Spark and fuel interest for application of EI related competencies in those organizations with limited
or no knowledge of EI;
� Provide validation, an independent perspective, and potential insight for provider and company
research study participants.
Please share this information with other colleagues and / or friends, and contact me with questions or if you
would like to clarify my perspective on a particular issue.
Best Regards,
Jim Ruberg