Activities (1,3 MB) - Colruyt Group
Activities (1,3 MB) - Colruyt Group
Activities (1,3 MB) - Colruyt Group
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76<br />
In 2000, <strong>Colruyt</strong> launched the service Collect&Go, the service<br />
whereby the customer orders his shopping online and then<br />
collects his shopping at the collection point of a store of<br />
his choice. This service continues to grow exponentially<br />
and opens ten collection points every year with in total 131<br />
collection points at the end of the financial year. In order<br />
to accommodate the increasing success of this service,<br />
Collect&Go makes use of the services of E-logistics, a group<br />
company that provides logistic services to third parties from<br />
a distribution centre in Zaventem. In addition, there are<br />
also a number of collection stores that are not located in a<br />
<strong>Colruyt</strong> store. These are located on busy entry roads, which is<br />
convenient for customers who wish to collect their shopping<br />
after work on their way home.<br />
<strong>Colruyt</strong> is a great believer in the potential of mobile shopping<br />
and was the first supermarket to launch a smart phone<br />
application in June 2011 with which customers could forward<br />
their shopping lists and order the desired products. At<br />
present. already 7% of the Collect&Go orders takes place via<br />
iPhone or Android smart phone.<br />
In November 2011, <strong>Colruyt</strong> entered the Belgian telecom<br />
market with the launch of <strong>Colruyt</strong> Mobile, a new GSM service<br />
with rechargeable cards. This service is pioneering with a<br />
transparent offer, an excellent help desk and advantageous<br />
rates. The consumer apparently appreciates this approach as<br />
the results of the prepaid formula are above expectations.<br />
Over 16.330 Start Packs were sold by the end of the financial<br />
year.<br />
www.collectandgo.be<br />
The complete range of food products (including fresh produce,<br />
meat and frozen products) and a selection of <strong>Colruyt</strong> nonfood<br />
products. Place orders (online and via smart phones) and<br />
collect your order at over 130 Collect&Go collection points.<br />
wijn.colruyt.be<br />
More than 1.000 first-rate wines in addition to the product<br />
range in the store, delivered within three working days at a<br />
<strong>Colruyt</strong> store.<br />
6 %<br />
increase in revenue<br />
14.000m²<br />
target annual expansion of sales surface<br />
area<br />
<strong>Colruyt</strong> has invested significantly in the past financial year<br />
in training staff, constantly improving quality, the further<br />
optimisation of processes and the organisational structure<br />
and gearing the approach of the various store formulas within<br />
the group to each other. <strong>Colruyt</strong> is convinced that, in the<br />
future, it will be able to reap the benefits of this.<br />
Outlook<br />
In spite of the contracting consumer market, <strong>Colruyt</strong> expects<br />
to be able to realise further revenue growth by opening new<br />
stores and enlarging existing stores.<br />
colruyt.fujiprint.be<br />
Fuji prints digital photographs on many different carriers:<br />
albums, canvas, greeting cards, mouse mats, T-shirts, etc. To<br />
be collected at a <strong>Colruyt</strong> store selected by the customer.<br />
beenhouwerij.colruyt.be<br />
After ordering online, the customer can pick up his meat order<br />
as from the next day at the store butcher. A popular site during<br />
holiday periods.<br />
<strong>Colruyt</strong>.be > Single-malt whiskeys<br />
Over 60 first class whiskeys for the lowest price, mainly from<br />
Scotland, but also from Ireland, Japan, the US, India, etc. To be<br />
collected at a <strong>Colruyt</strong> stored three days after ordering.
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