Stakeholder Engagement - Cranfield School of Management ...

List of Figures
List of Figures
Figure 1: Differentiating Crisis Management, Stakeholder Management and Stakeholder Engagement
Figure 2: The Process Flow of Stakeholder Engagement
Figure 3: Porter’s Five Forces model plus Social Contract
Figure 4: Characteristics of Crisis Management, Stakeholder Management and Stakeholder Engagement
Figure 5: Stages in a Meaningful Stakeholder Engagement Process
Figure 6: Stakeholder Typology based on a Diagnosis of up to Three Attributes: perceived Power, Legitimacy and
Urgency
Figure 7: SWANS and OWANS
Figure 8: SWANS and OWANS:The Performance Prism
Figure 9: Building a Basic Profile of Local Community Stakeholders
Figure 10: Initial Generic Questions to Scope out Issues of Importance to Stakeholders
Figure 11: Issue Prioritisation from Organisation and Stakeholder Perspectives
Figure 12: Deciding on a Course of Action for a Particular Issue
Figure 13: Implementing Measures to Manage Issues Identified as Priorities
Figure 14: Desirable Company Characteristics
Figure 15: Issues to Consider Related to Critical Success Factors in Meaningful Stakeholder Engagement
Figure 16: Key Relationships of Importance to Building Meaningful Stakeholder Relations
Figure 17: Typical Example of a Culture Web
Figure 18: Internal Elements Critical to Building Meaningful Stakeholder Relations
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