Spa & Wellness MexiCaribe 46 | Verano

Improving the guest experience with
spa software
As a spa director it has always been the ‘norm’ to wear many
hats throughout the day. With responsibilities mounting, it’s
important to allow technology to help optimize business
operations.
Providing your guests with a user-friendly experience while
booking a single or multi-guest reservation on a customizable
online booking site is just one of the many requirements.
Traditionally, guests would have to call to make a couples or
group booking, and that usually consists of several individual
appointments. This is still the process with many software
systems, allowing room for error and the inability to send
streamlined, multi-guest itineraries to everyone. The multi-guest
reservation feature supports many departments including spa
and wellness, fitness classes and other activities, allowing you
to create entire ‘experiences’ for guests, providing them with
an easy-to-follow itinerary for their stay. This feature enhances
guest satisfaction by allowing guests to book services and
classes after hours, reducing call abandonment and guest
frustration during high traffic times at your reception.
The guest experience is made seamless when spa software
connects to other systems at your property. For example, when
an interface is set up, spa software can search reservations with
the guest’s name and room number. This eliminates the need to
contact the front desk to verify or make a charge. Services and
retail items can be charged to your guest’s room, allowing them
to relax and enjoy a smooth check-in and check-out process!
Book4time has an industry leading 60+ interfaces allowing
our system to talk to your PMS, credit card, AI, inventory
management systems and many more.
You invest a lot of time and energy into your team and business,
it’s important to choose software that offers user friendliness
while also including advanced features that allow you to deliver
exceptional experiences.
By Sal Capizzi
Director of Marketing, Book4Time
www.book4time.com
www.spawellnessmexico.com 19