Proposta de requisitos básicos para construção de um sistema ...

ABSTRACT
This dissertation proposes basic requirements to develop a Knowledge Management
system on computerized data base to store and distribute Lean Production knowledge. The
proposed problem is to organize Lean Production knowledge in a place of easy insertion
and consultation. To confirm the proposed problem an exploratory research was made, by
a questionnaire, to investigate the Lean Production implementation level on automobile
industries. This investigation focused on Lean Production tools use intensity and on
computers use to knowledge preservation. This research confirmed the necessity of Lean
Production knowledge Management System. Based on bibliographical research a list of
basic requirements to the development of computerized Knowledge Management system on
Lean Production environment was proposed. The suggestions involved technical aspects,
such as relational data bank use, and human aspects, such as the employees’ active
participation on the system’s development and maintenance. After the proposal formulation
interviews with users and developers of a Knowledge Management pilot system were made
on a big size local automobile industry. The objective of these interviews was to validate
each one of the proposal items. The outcome was the basic requirements to the use on the
development of a Knowledge Management system on Lean production proposal’s
validation. As a work’s general conclusion, the importance of technical and behavior
requirements on the proposed construction was observed, since it is the integration on
project (development) and operation phases that will lead the Lean Knowledge System to
success, accomplishing the foreseen objectives.
System.
Key-words: Knowledge Management, Lean Production, Knowledge Management
x