Annual Report 2012 - Lifeline Darling Downs

Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report
February 2012 our rapid response to the flooding of Charleville, Mitchell, Roma and St
George.
February 2012 the appointment of our COO-Business Services Shayne Stenhouse.
March 2012 Board Development Day held.
March 2012 our 32 nd Chronicle / Lifeline Bookfest raised $49K over two days at the
Toowoomba Showgrounds.
March 2012 we obtained our accreditation for the 5th year of our Disability Services
Family Support Program at St. George.
April 2012 work commenced on the renovations of our Distribution Centre and 33
Russell Street properties.
May 2012 Mini Bookfest held in Warwick by Michael Nicholas and the Country Sales
Team.
May 2012 COO- Corporate Services Helen Montgomery commenced work on a new
Enterprise Agreement for the company.
May 2012 Apex/Lifeline Charity Golf Day raised $5K.
Our Business Division has also had another strong year of performance in a difficult market
as can be seen from our end of year financial results. The surplus to budget in sales was
significant in helping us to ensure that we achieve a solid overall trading surplus for the
organisation. To all Business Division staff and Volunteers please accept my sincere thanks
and appreciation for all your hard work, support and dedication after the past 12 months.
During the past 12 months there were a number of other successful achievements and
acknowledgements that I must mention. Our Country Sales Team, this continues to be led
by the most capable and long serving volunteer, Michael Nicholas. Congratulations on
another wonderful, successful year. This mobile shop provides clothing sales to the
residents of communities like, Crows Nest, Pittsworth, Miles, Chinchilla, Roma and
Dirranbandi is greatly appreciated and valued by the Board, staff and myself.
Congratulations again to the Country Sales Team.
Looking Forward: Strategic Planning 2011-2015
New Industrial Instrument: For several months now the Executive Management Team has
been progressing work on a new legal instrument for organisation to help take us into the
future. Our COO-Corporate Services, Helen Montgomery, came off line for one month to
focus on preparing a draft document for the Board to consider. Work continues and we are
currently working with an Industrial Relations specialist to finalise the document before we
start holding more formal discussions with our staff. We hope to be in a position by 31
December 2012 to finalise this new Enterprise Agreement.
Restructure of Corporate Services: As part of the current Strategic Plan 2011-2015 the
restructure of our Corporate Services Division has been completed. This is a wonderful
achievement and is a process that has taken approximately 12 months. Congratulations to
our COO-Corporate Services, Helen Montgomery, on reaching this achievement which will
help better place our organisation for the future.
Restructure of the Business Division: Our COO-Business Services, Shayne Stenhouse,
has now commenced work on the Business Division Restructure. This process is likely to
take up to 12 months to be completed and is in line with our Strategic Plan 2011-2015.
New Head Office 33 Russell Street Toowoomba: The planned move to our new Head
Office at 33 Russell Street Toowoomba is likely to occur during late August or early
September 2012. This will be both an exciting and challenging time for us as we relocate to
these newly refurbished premises in the heart of Toowoomba. As part of this relocation we
will be selling both our current Head Office at 5 Mill Street Toowoomba and our 1 Taylor
Street property to help reduce our overall building and renovation debt load. This new Head
Office will help position our organisation for the next 25 years.
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