Annual Report 2012 - Lifeline Darling Downs

Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report
Eighth is the increasing goodwill that exits across agency divisions. For example, when I
first joined the agency, there was quite a gulf between the Human Services and Business
Division including
now Corporate and Financial Services, retain their distinctiveness, there has been
continuous improvement in developing a locally tailored shared discourse and practice with
the other organisational divisions that is both 'industrially compliant' and 'therapeutically
sensitive and participative'. The community is best served by a tension between these two
perspectives/discourses.
Let me make mention of seven possible future directions which will shape the Human
Services Division.
First, the introduction of the National Disability Insurance Scheme will have a significant
impact upon our Disability Services, the parameters of which are as yet unknown. We need
to determine whether or not we want to participate in providing services to consumers of
disability services as:
a. assessors of need;
b. brokers of services; and
c. disability service providers.
Second, the implementation of the Australian Charities and Not for Profits Commission will
confident that we have the over arching
governance frameworks to meet this challenge.
Third, as I write the report, we await the impact of the September State budget on our
service provision and whether there will be any adverse or positive affect for us as a
company. Our company has been very robust in its governance and very effective in its
service delivery in this particular region so we have every hope that our programs will
continue to be held in high regard and continue to be funded accordingly.
values
are saliently embodied in two working parties. Our Reconciliation Working Party seeks to
pursue the course of reconciliation between Indigenous and Torres Strait Islander peoples
and non indigenous people in the agency. Our Environmental Management Working Party
seeks to embody the values of good environmental stewardship which in part involves the
reduction of our use of energy and can devolve to such simple things such as printing
documents double sided or choosing whether or not to print.
Fifth, the centralisation of most of our Toowoomba based services to Russell Street
promises to be a good move in which we can further integrate our service delivery for our
clients/participants to ensure better outcomes.
Sixth, I would like to explore further the judicious use of Social Media to promote the
company and its work including garnering more Corporate sponsorship for service delivery.
Finally, I would like to build on the seminal research begun in 2010-2011 to ensure that our
is underpinned by action/reflection research method in order to
improve the quality and delivery of services and showcase best practice to funding partners,
our Board and educational institutions.
Despite some uncertainty, the future is looking very bright for Lifeline Darling Downs.
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