Annual Report 2012 - Lifeline Darling Downs

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Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report
running, they also maintain a strategic focus with major initiatives such as the Disaster
Recovery Project which is seeing our systems "twinned" offsite so that in the event of a
major disaster that we can continue with very minimal interruptions to service delivery and
essential operational functions. Given the advent of extreme weather evidenced by the
ongoing floods, and the bushfires which are not that distant a memory, these measures are
essential in a dynamic and leading edge community services provider in the greater SWQ
region. We employ approximately 170 paid staff, and we have over 400 dedicated
volunteers. Our annual turnover is in excess of $12M per annum. The work that our ICT
team undertake, with willingness and in a very timely manner, is exceptional. They also
work closely with our Administration & Quality Coordinator, Mrs Sweta Sharma, to ensure
that there is a good mesh between administrative requirements and ICT supports, such as
through major Quality System initiatives such as the Records Management Project. It
continues to be a pleasure to work with ICT in support of this wonderful organisation.
In March this year Craig Lincoln, Work Health & Safety Advisor, officially became part of
the Corporate Services Division team, moving across from Financial Services. Craig is a
consummate professional, who never fails to go the extra mile in his role, and has the rare
ability to combine technical and subject matter excellence, with a delightful sense of humour.
In his role he travels across the great area that our Company services, working across
Human Services Division, Corporate Services Division, Business Division and still maintains
strong ties with Financial Services Division, partially backfilling the role of Manager, Property
& Assets during times of annual leave etc. Craig has achieved remarkable results in his time
with Lifeline Darling Downs in terms of bottom line results (essential if we are to be able to
continue to provide vital community services) and even more importantly ensuring that all
our staff and volunteers are kept as safe at work as the Company can possibly achieve. In
addition to supporting Lifeline Darling Downs, Craig works proactively with other, smaller
community service organisations throughout the region assisting with audits and WH&S
issues and concerns. In this way, his role exemplifies Lifeline Darling Downs commitment to
working with the greater community to ensure community resilience and development. I
have had the pleasure of working with Craig with various initiatives during my time with the
Company and I again want to personally thank him and acknowledge his tremendous
contributions to an organisation which continues to go from strength to strength.
With the size of our organisation, our Human Resources, which include both paid and
voluntary team members, are incredibly important. The Board and Management of Lifeline
Darling Downs continually acknowledge that people are our most important asset. Working
together as a team we continue to be able to achieve amazing results both internally,
building the capacity of the wider community. Our reputation as an employer of choice
continues to grow, with staffing levels remaining fully occupied. Given the staffing
challenges facing many local organisations particularly with the advent of the Surat Basin
and resource sector boom this is a highly enviable position to be in. Corporate Services
Division acts as the skeleton of the organisation, providing infrastructure to support people
doing what they do best. I am proud of my team's achievements, who can often be the
unsung heroes behind the scenes I believe. I hope this overview goes some way to not only
provide you with an insight into our Division's achievements to date and strategic direction,
but also gives an acknowledgement of the contributions of the individuals behind these
substantial undertakings.
In summary I would like to provide the following high level overview:
Summary of Corporate Services Division Achievements 2011 - 2012
Successful piloting of Counsellor, Administration Support role - cutting edge, industry
best practice initiative.
ICT Disaster Recovery Project.
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