Annual Report 2012 - Lifeline Darling Downs

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Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report
COO - Business Services Report
by Shayne Stenhouse, COO Business Services
The Business Division has enjoyed a very profitable 2011/2012 financial year.
Our retail outlets had sales exceeding $3,650,000.00 for the financial year which is a
financial counselling within the Darling Downs and South West region. We are currently
looking at other export opportunities to help support our sales growth.
The Distribution Centre has undergone some redevelopment and renovation to enhance
work flow, provide more room for stock, and to cater for more staff (with new offices). These
renovations occurred whilst Distribution Centre staff and volunteers were busily working. To
that end I would like to thank the Distribution Centre staff and volunteers for their patience
and dedication during this somewhat trying time. I wish to acknowledge the contribution of
the Distribution Centre Coordinator, Stephen Pennells, who has been instrumental in
ensuring staff were settled, builders were uninterrupted and that all the internal operations of
the Distribution Centre were running smoothly.
Our Retail Shops continue to perform very well during these hard economic times. Assisting
our managers, staff and volunteers to achieve this great result, I wish to personally
acknowledge the hard work and effort of our Acting Business Coordinator, Barbara Dallinger.
Barbara continues to work closely with our shop managers to help address concerns, attend
meetings, and work with staff to ensure the shops are presented to an outstanding level. I
also wish to acknowledge the valuable contribution of our shop managers, staff and
uable
income to ensure our service delivery can maintain their key roles in assisting our Darling
Downs and South West community members.
Employment Programs: During the past twelve months we have successfully completed a
Green Army Course with the Graduation ceremony held at 17 Long Street with Local
Member, Trevor Watts MP, attending and handing out certificates. Green Army has proved
to be very successful in training participants in recycling and warehousing skills. Our
Manager of Employment Programs, Angela Klein, has worked very hard this year and
achieved over a 70% success rate of candidates being employed after they have
successfully completed one of Lifelines employment programs. Keep Queensland Moving,
Green Army, Participate in Prosperity, African Communities Inclusion, Indigenous
Employment Program are just some of the projects Angela has managed. We are seen as a
very important supporter, trainer and supplier of skills and opportunities to the participants
who enter these programs. To deliver these Employment Programs Angela and her staff are
to be congratulated on their commitment and dedication.
Special Events
The Chronicle/Lifeline Bookfest 2012 This year saw another successful Chronicle/Lifeline
Bookfest in March that grossed over $49,000.00. Laurie Smith ably led a host of volunteers
(too many to mention) and staff the week of Bookfest , and I would also like to mention the
great work of Leigh, Leila, Jeannie and Rob for their work throughout the year in sorting the
books for Bookfest.
Easterfest 2012 This year was our 6 th year at Easterfest in Queens Park. We raised over
for Lifeline and we can all be very proud of
the work done by Barbara Frizzell, Michael Nicholas plus other staff and volunteers who
helped make the 2012 Easterfest fundraiser so successful.
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