Annual Report 2012 - Lifeline Darling Downs

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Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report Our Clothing Classifiers/Rag Cutters and Bric-a-Brac staff perform important work which cannot be overlooked or undervalued in anyway. Leading our Clothing Classifiers is Nicole Smith-Mackenzie. Nicole and her team have done a wonderful job in ensuring all of our shops are provided with the best quality garments and bric-a-brac. We have seen growth in our Export Sales which meant some work practice changes. The classifiers are to be commended on their dedication to embracing the changes and producing out a quality marketable product. To our Truck Drivers, Storemen and our dedicated and supportive volunteers, I sincerely thank you for all the kilometres you have travelled as well as being the face of Lifeline when assisting the community with pick-ups and deliveries. This year we commenced the transformation of the Distribution Centre with new offices, a mezzanine level and other cosmetic changes that will helped us with work flow and extra storage capacity. To this end I thank the Board of Directors for their confidence in the Business Division as well as the financial commitment they have made for the Business Division now and into the future. I would also sincerely like to thank our Chief Executive Officer - Derek Tuffield, Chief Financial Officer - Jenny Hohn, Chief Operating Officer Corporate Services - Helen Montgomery and Chief Operating Officer Human Services - Paul Jensen, for their unwavering support in the past twelve months to the Business Division. Your support is greatly appreciated and it is a pleasure to be part of such a dynamic team. I also wish to acknowledge the wonderful support of Hayley Skopp, the Executive Assistant to the CEO and the Executive Management Team, for her coordination, minutes and support during the past 4 months. In closing, there are so many people to thank, internally and externally to the organisation, and I know that I will have left someone out, and if so, my apologies. I am very proud of the work that you all do, and I am proud to be a part of this organisation. I look forward to a bigger and better 2012/2013 year. 22 21
22 Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report Manager Professional Development Report by Trish Feehely, Manager Professional Development Establishing the Professional Development Team has been one of the key achievements out of the organizational restructure in 2011/12. The challenge has been to facilitate learning and development across the divisions, with the emphasis on professional practice in the Human Services Division. The Team The team comprises of five Senior Practitioners, each providing leadership in their Cluster around effective, ethical and innovative professional practice. Jeanie, Lesley, Gayle, Shelley, Kath and Anne have contributed so much this year to continuous learning and improvement in service delivery and to the development of a culture of good teamwork, strong coaching and mentoring, building and sharing the exceptional skills base we have in the Agency. Achievements Intern Program a partnership with SQIT which has placed 6 Community Services students across our programs, including 3 Indigenous students. Tertiary Student placements partnerships with USQ and with JCU have benefitted students in Psychology and Social Work programs, with placements in PHaMS. Whole of Agency training Senior Practitioners have delivered training in the following essential areas: Child Safety Family and Domestic Violence Cultural Awareness Mental Health and Suicide Awareness Addictions Respect and Diversity Workshops in our core practice approaches have been held throughout the year, all of the services we deliver. Subsequently we delivered workshops in supervision practice, and the use of counselling tools and resources in a strengths based way. Our partnership with Lighthouse Resources continues, with 3 exciting workshops being the are you investing in cost of delivery to our own staff, and provide a wonderful opportunity for local professional networking. There has been a deliberate shift from external to internal professional support, supervision and training in the restructure, signaled by the creation of the new positions (Manager of Professional Development and Senior Practitioners). The loss of access to external supervision was a significant change; however there has been consistently positive feedback for all of the professional development activities and regular supervision offered in-house. We can continue to improve the level of satisfaction of practitioners in the range and depth of professional development provided. 23
Page 1 and 2: Restructure and Asset Renovations A
Page 3 and 4: 2 bOARD OF DIREcTORS 1 OcTObER 2011
Page 5 and 6: ORGANISATIONAL STRUCTURE Whole of O
Page 7 and 8: 6 Community Resilience Gavin Quinn
Page 9 and 10: 8 Chairman's Report Lifeline Darlin
Page 11 and 12: 10 Lifeline Darling Downs & South W
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Page 33 and 34: 32 Lifeline Lifeline Darling Darlin
Page 35 and 36: 34 Flood Counselling Lifeline Darli
Page 43 and 44: 42 Back Wall (Bottom to top): Nigel
Page 45 and 46: 44 Corporate Services team From Lef
Page 47 and 48: 46 From Left: Tamara Willis; Bobett
Page 51 and 52: 50 Challenges Lifeline Darling Down
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Page 59 and 60: 58 Future directions Lifeline Darli
Page 69 and 70: 68 Future directions St George Life
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