Annual Report 2012 - Lifeline Darling Downs

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Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report February 2012 our rapid response to the flooding of Charleville, Mitchell, Roma and St George. February 2012 the appointment of our COO-Business Services Shayne Stenhouse. March 2012 Board Development Day held. March 2012 our 32 nd Chronicle / Lifeline Bookfest raised $49K over two days at the Toowoomba Showgrounds. March 2012 we obtained our accreditation for the 5th year of our Disability Services Family Support Program at St. George. April 2012 work commenced on the renovations of our Distribution Centre and 33 Russell Street properties. May 2012 Mini Bookfest held in Warwick by Michael Nicholas and the Country Sales Team. May 2012 COO- Corporate Services Helen Montgomery commenced work on a new Enterprise Agreement for the company. May 2012 Apex/Lifeline Charity Golf Day raised $5K. Our Business Division has also had another strong year of performance in a difficult market as can be seen from our end of year financial results. The surplus to budget in sales was significant in helping us to ensure that we achieve a solid overall trading surplus for the organisation. To all Business Division staff and Volunteers please accept my sincere thanks and appreciation for all your hard work, support and dedication after the past 12 months. During the past 12 months there were a number of other successful achievements and acknowledgements that I must mention. Our Country Sales Team, this continues to be led by the most capable and long serving volunteer, Michael Nicholas. Congratulations on another wonderful, successful year. This mobile shop provides clothing sales to the residents of communities like, Crows Nest, Pittsworth, Miles, Chinchilla, Roma and Dirranbandi is greatly appreciated and valued by the Board, staff and myself. Congratulations again to the Country Sales Team. Looking Forward: Strategic Planning 2011-2015 New Industrial Instrument: For several months now the Executive Management Team has been progressing work on a new legal instrument for organisation to help take us into the future. Our COO-Corporate Services, Helen Montgomery, came off line for one month to focus on preparing a draft document for the Board to consider. Work continues and we are currently working with an Industrial Relations specialist to finalise the document before we start holding more formal discussions with our staff. We hope to be in a position by 31 December 2012 to finalise this new Enterprise Agreement. Restructure of Corporate Services: As part of the current Strategic Plan 2011-2015 the restructure of our Corporate Services Division has been completed. This is a wonderful achievement and is a process that has taken approximately 12 months. Congratulations to our COO-Corporate Services, Helen Montgomery, on reaching this achievement which will help better place our organisation for the future. Restructure of the Business Division: Our COO-Business Services, Shayne Stenhouse, has now commenced work on the Business Division Restructure. This process is likely to take up to 12 months to be completed and is in line with our Strategic Plan 2011-2015. New Head Office 33 Russell Street Toowoomba: The planned move to our new Head Office at 33 Russell Street Toowoomba is likely to occur during late August or early September 2012. This will be both an exciting and challenging time for us as we relocate to these newly refurbished premises in the heart of Toowoomba. As part of this relocation we will be selling both our current Head Office at 5 Mill Street Toowoomba and our 1 Taylor Street property to help reduce our overall building and renovation debt load. This new Head Office will help position our organisation for the next 25 years. 12 11
12 Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report Renovations at 192A Stephen Street Toowoomba: Work has also commenced on our Distribution Centre at 192A Stephen Street Toowoomba. The focus is on using additional storage space more efficiently and constructing more offices, sealed staff room and training room. It is hoped this will all be completed by 31 December 2012. we have held such a day and our 2 nd Whole of Organisation Day is planned for Friday 19 October 2012 at the City Golf Club. These days give an opportunity for members of the Board of Directors, Staff and Volunteers to come together to better understand our challenges, successes and future direction that the organisation is moving in so everyone is clear as we work towards a common focus and outcomes. In closing my report I wish to again acknowledge the support and expertise that members of the Executive Management Team (Paul Jensen, Jenny Hohn, Helen Montgomery and Shayne Stenhouse) and the members of the Management Team bring to the organisation. We continue to operate in a period of constant change and continuous improvement. Over the past 12 years the management team has continued to evolve, evaluate and improve that way it operates. To all Managers and members of the Management Team please accept my sincere thanks and appreciation for everything you have done over the past 12 months. 13
Page 1 and 2: Restructure and Asset Renovations A
Page 3 and 4: 2 bOARD OF DIREcTORS 1 OcTObER 2011
Page 5 and 6: ORGANISATIONAL STRUCTURE Whole of O
Page 7 and 8: 6 Community Resilience Gavin Quinn
Page 9 and 10: 8 Chairman's Report Lifeline Darlin
Page 11: 10 Lifeline Darling Downs & South W
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Page 33 and 34: 32 Lifeline Lifeline Darling Darlin
Page 35 and 36: 34 Flood Counselling Lifeline Darli
Page 43 and 44: 42 Back Wall (Bottom to top): Nigel
Page 45 and 46: 44 Corporate Services team From Lef
Page 47 and 48: 46 From Left: Tamara Willis; Bobett
Page 51 and 52: 50 Challenges Lifeline Darling Down
Page 57 and 58: 56 Future directions Lifeline Darli
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62 Lifeline Darling Downs & South W
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68 Future directions St George Life
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