Annual Report 2012 - Lifeline Darling Downs

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Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report Realignment of Toowoomba and SWQ administration function to Corporate Services Division. Records Management Project successfully completed. Ongoing work towards development of a Quality Management System, including retention of Quality Assurance accreditation (successful external audit in April 2011). Consistently high call answer rates which would be the envy of most large commercial and government organisations. Strategic Future Challenges 2012 - 2013 - inline with our Strategic Framework 2011 - 2015 Final implementation of Corporate Services Division restructure as State Government budget details and implications for wider organisation are known. Further development of Quality Management System including augmentation of procedures across the organisation. Further strengthening of Work Health & Safety function, particularly with regards to our invaluable volunteers. Move to Russell St and major refurbishment of Distribution Centre - ensuring minimal disruptions to professional and responsive corporate services. 20 19
20 Lifeline Darling Downs & South West Queensland Ltd 2012 Annual Report COO - Business Services Report by Shayne Stenhouse, COO Business Services The Business Division has enjoyed a very profitable 2011/2012 financial year. Our retail outlets had sales exceeding $3,650,000.00 for the financial year which is a financial counselling within the Darling Downs and South West region. We are currently looking at other export opportunities to help support our sales growth. The Distribution Centre has undergone some redevelopment and renovation to enhance work flow, provide more room for stock, and to cater for more staff (with new offices). These renovations occurred whilst Distribution Centre staff and volunteers were busily working. To that end I would like to thank the Distribution Centre staff and volunteers for their patience and dedication during this somewhat trying time. I wish to acknowledge the contribution of the Distribution Centre Coordinator, Stephen Pennells, who has been instrumental in ensuring staff were settled, builders were uninterrupted and that all the internal operations of the Distribution Centre were running smoothly. Our Retail Shops continue to perform very well during these hard economic times. Assisting our managers, staff and volunteers to achieve this great result, I wish to personally acknowledge the hard work and effort of our Acting Business Coordinator, Barbara Dallinger. Barbara continues to work closely with our shop managers to help address concerns, attend meetings, and work with staff to ensure the shops are presented to an outstanding level. I also wish to acknowledge the valuable contribution of our shop managers, staff and uable income to ensure our service delivery can maintain their key roles in assisting our Darling Downs and South West community members. Employment Programs: During the past twelve months we have successfully completed a Green Army Course with the Graduation ceremony held at 17 Long Street with Local Member, Trevor Watts MP, attending and handing out certificates. Green Army has proved to be very successful in training participants in recycling and warehousing skills. Our Manager of Employment Programs, Angela Klein, has worked very hard this year and achieved over a 70% success rate of candidates being employed after they have successfully completed one of Lifelines employment programs. Keep Queensland Moving, Green Army, Participate in Prosperity, African Communities Inclusion, Indigenous Employment Program are just some of the projects Angela has managed. We are seen as a very important supporter, trainer and supplier of skills and opportunities to the participants who enter these programs. To deliver these Employment Programs Angela and her staff are to be congratulated on their commitment and dedication. Special Events The Chronicle/Lifeline Bookfest 2012 This year saw another successful Chronicle/Lifeline Bookfest in March that grossed over $49,000.00. Laurie Smith ably led a host of volunteers (too many to mention) and staff the week of Bookfest , and I would also like to mention the great work of Leigh, Leila, Jeannie and Rob for their work throughout the year in sorting the books for Bookfest. Easterfest 2012 This year was our 6 th year at Easterfest in Queens Park. We raised over for Lifeline and we can all be very proud of the work done by Barbara Frizzell, Michael Nicholas plus other staff and volunteers who helped make the 2012 Easterfest fundraiser so successful. 21
Page 1 and 2: Restructure and Asset Renovations A
Page 3 and 4: 2 bOARD OF DIREcTORS 1 OcTObER 2011
Page 5 and 6: ORGANISATIONAL STRUCTURE Whole of O
Page 7 and 8: 6 Community Resilience Gavin Quinn
Page 9 and 10: 8 Chairman's Report Lifeline Darlin
Page 11 and 12: 10 Lifeline Darling Downs & South W
Page 19: 18 Lifeline Darling Downs & South W
Page 33 and 34: 32 Lifeline Lifeline Darling Darlin
Page 35 and 36: 34 Flood Counselling Lifeline Darli
Page 43 and 44: 42 Back Wall (Bottom to top): Nigel
Page 45 and 46: 44 Corporate Services team From Lef
Page 47 and 48: 46 From Left: Tamara Willis; Bobett
Page 51 and 52: 50 Challenges Lifeline Darling Down
Page 57 and 58: 56 Future directions Lifeline Darli
Page 59 and 60: 58 Future directions Lifeline Darli
Page 69 and 70: 68 Future directions St George Life
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88 Lifeline Darling Downs & South W
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Annual Report 2012 - Lifeline Darling Downs

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