current VEMA Guide - Vehicle and Equipment Management Agency ...
current VEMA Guide - Vehicle and Equipment Management Agency ...
current VEMA Guide - Vehicle and Equipment Management Agency ...
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DRIVERS’ FAQS<br />
Driving a <strong>VEMA</strong> <strong>Vehicle</strong><br />
Below is a small sample of some of the most frequently asked questions from drivers.<br />
Please call us at 1-800-363-6693 if you don’t see your question answered here.<br />
I had my vehicle in for an A service last week. Why did I get a PM<br />
Notice saying my vehicle was overdue for an A service?<br />
Two things trigger our PM reminders: time (every four months) <strong>and</strong> your vehicle<br />
odometer reading (every 4,000 km). In most cases the odometer reading triggers fi rst.<br />
We rely on regular odometer readings through our monthly distance reporting systems<br />
<strong>and</strong> through our Pre-Authorization Service when you take your vehicle to a shop for<br />
service. The PM Service is an exception-based trigger, meaning we won’t send your<br />
<strong>Vehicle</strong> Coordinator a PM notice until your vehicle is over the 4,000 km trigger.<br />
If you’ve received a PM notice after you’ve already had the service performed, one of<br />
several things may have happened:<br />
• You took the vehicle for an A service before you received our PM notice <strong>and</strong> the<br />
service facility didn’t call us for pre-authorization. If we don’t receive a call from<br />
the service facility, your vehicle’s maintenance history won’t be updated in our<br />
system, so we’ll continue to issue the PM notice. If this happens, simply call us<br />
to have your vehicle’s maintenance history updated.<br />
• You took the vehicle in for an unrelated repair <strong>and</strong> we asked the facility to perform<br />
the A service even though the PM notice was just issued. We do this to save you a<br />
second trip to the service facility. You can disregard the notice in this case.<br />
• We had an inaccurate monthly odometer reading. If the monthly odometer<br />
reading sent to us is incorrect, your PM notice will be affected. The PM service<br />
is one of the reasons why accurate monthly distance reports are so important.<br />
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