2013 Infiniti | Navigation System Owner's Manual - Infiniti Owner ...

Symptom Possible cause Possible solution
The GPS indicator on the screen remains gray. GPS signals cannot be received under certain conditions, such as
in a parking garage, on a road with many tall buildings, etc.
The location of the vehicle icon is misaligned
from the actual position.
GPS signals cannot be received because objects are placed on the
instrument panel.
Drive on an open, straight road for a while.
Remove the objects from the instrument
panel.
A sufficient number of GPS satellites is not available. Wait for the satellites to move to locations
available for the navigation system.
When using tire chains or replacing the tires, speed calculations
based on the speed sensor may be incorrect.
The map data has a mistake or is incomplete (the vehicle icon
position is always misaligned in the same area).
11. Troubleshooting guide
Drive the vehicle for about 30 minutes at
approximately 19 MPH (30 km/h) to automatically
correct the vehicle icon position.
If this does not correct the vehicle icon
position, contact an INFINITI retailer.
Updated road information will be included
in the next version of the map data.
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