2013 Infiniti | Navigation System Owner's Manual - Infiniti Owner ...
2013 Infiniti | Navigation System Owner's Manual - Infiniti Owner ...
2013 Infiniti | Navigation System Owner's Manual - Infiniti Owner ...
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INFINITI CONNECTION TM (if so equipped)<br />
Symptom Possible cause Possible solution<br />
The system cannot connect to<br />
the <strong>Infiniti</strong> Connection Data<br />
Center.<br />
Some of the items that are<br />
displayed on the menu screen<br />
cannot be selected.<br />
Some parts of the screen are<br />
not displayed.<br />
The system does not announce<br />
information.<br />
A subscription for the <strong>Infiniti</strong> Connection<br />
service has not been established.<br />
The communication line is busy. Try again after a short period of time.<br />
The vehicle is in a location where it is<br />
difficult to receive radio waves.<br />
TCU (Telematics Communication Unit) is<br />
not turned on.<br />
Radio wave reception is not sufficient for<br />
TCU operation.<br />
The vehicle is being driven and some menu<br />
items are disabled.<br />
The vehicle is being driven and some menu<br />
items are disabled.<br />
11. Troubleshooting guide<br />
Sign up for a subscription to the <strong>Infiniti</strong> Connection service. For details about<br />
subscriptions, contact the <strong>Infiniti</strong> Connection support line at 1-800-334-7858 (for<br />
U.S.) /1-855-892-7418 (for Canada).<br />
When the vehicle moves to an area where radio waves can be transmitted<br />
sufficiently, communication will be restored. When the icon on the display shows<br />
that the vehicle is inside the communication area, the system can be used.<br />
If the icon does not show that the vehicle is inside the communication area despite<br />
the fact that the vehicle is in that location, contact the <strong>Infiniti</strong> Connection support<br />
line at 1-800-334-7858 (for U.S.) /1-855-892-7418 (for Canada).<br />
When the vehicle moves to an area where radio waves can be transmitted<br />
sufficiently, communication will be restored. When the icon on the display shows<br />
that the vehicle is inside the communication area, the system can be used.<br />
The vehicle is being driven. Stop the vehicle in a safe location and apply the<br />
parking brake before operating the functions.<br />
Operate the system after stopping the vehicle in a safe location and applying the<br />
parking brake.<br />
The volume level is set to the minimum. Adjust the volume level by operating the VOLUME control knob located on the<br />
control panel or on the steering wheel switch while the system is announcing<br />
information.<br />
11-9
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