2010 Neurological Institute Outcomes - Cleveland Clinic

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134 Patient Experience “Patients First” is the guiding principle of Cleveland Clinic. Patient experience is a key component of Cleveland Clinic’s strategic plan to achieve a coordinated delivery model that integrates patient and family-centered care with clinical outcomes, quality, safety and employee experience. The Office of Patient Experience’s mission is to ensure consistent, patient-centered care by partnering with caregivers to exceed the expectations of patients and families. Programs and services include: • Expertise for critical initiatives throughout the organization to ensure the consistent delivery of patient-centered care • Patient satisfaction data analysis, HCAHPS education and resources • Identification and sharing of sustainable best practices • Support of employee experience and recognition initiatives Outpatient – Neurological Institute Overall Rating of Outpatient Care and Services During Outpatient Visit (N = 2,682) 2010 Percent 100 80 60 40 20 0 Very Good Good Fair Poor Very Poor Source: Press Ganey, a national hospital survey vendor • Customer service education programs, including the Respond with H.E.A.R.T. ® service recovery program, to positively impact the Cleveland Clinic culture and support caregivers in providing outstanding service to patients, families and colleagues • Personalized, holistic Healing Services for patients, families and employees including light massage, Reiki, Healing Touch, reflexology, personal aromatherapy, guided imagery, spiritual support, Code Lavender first- response holistic care service and others • Health literacy education and solutions • Voice of the Patient Advisory Councils, an advisory resource that empowers patients and families to take an active role in improving the patient experience by providing real-time feedback and creative solutions to specific challenges • Ombudsman Office, which serves as a centralized complaint center Outcomes 2010
Rating of Outpatient Care Provider (N = 2,682) 2010 Percent 100 80 60 40 20 0 Likelihood of Recommending Outpatient Care Provider (N = 2,682) 2010 Neurological Institute Very Good Good Fair Poor Very Poor Source: Press Ganey, a national hospital survey vendor Percent 100 80 60 40 20 0 Very Good Good Fair Poor Very Poor Source: Press Ganey, a national hospital survey vendor 135
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Neurological Institute 2010 Outcome
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2 Dear Colleague: It is my great pl
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4 Chairman’s Letter Dear Colleagu
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Chairman Letter Institute Overview
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8 Institute Overview Relevant Resea
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10 Institute Overview 2010 Statisti
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Institute Overview Admissions 15,49
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14 Outcomes Overview Recognizing th
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16 Brain Tumors The Rose Ella Burkh
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18 Brain Tumors Brain Biopsy Brain
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20 Brain Tumors Supratentorial Cran
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22 Brain Tumors Infratentorial Cran
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24 Brain Tumors Infratentorial Cran
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26 Brain Tumors Pituitary Surgery P
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28 Brain Tumors Stereotactic Radios
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30 Brain Tumors Stereotactic Radios
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32 Brain Tumors Glioblastoma Multif
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34 Cerebrovascular Disease Inpatien
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36 Cerebrovascular Disease Change i
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38 Cerebrovascular Disease Hemorrha
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40 Cerebrovascular Disease Intracer
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42 Cognitive Disorders Depressive s
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44 Epilepsy Seizure Frequency in Me
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46 Epilepsy Seizure Outcomes Follow
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48 Epilepsy Frontal lobe resection
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50 Epilepsy Long-Term Seizure Freed
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52 Epilepsy Epilepsy Outcomes Beyon
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54 Epilepsy Adult Epilepsy: Effect
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56 Epilepsy Adult Epilepsy: Effect
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58 Epilepsy Change in Driving Statu
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60 Epilepsy Pediatric Epilepsy: Eff
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62 Epilepsy Pediatric Epilepsy: Eff
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64 Movement Disorders Change in Mot
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66 Multiple Sclerosis Mellen Center
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68 Multiple Sclerosis MS-Related Di
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70 Multiple Sclerosis Establishing
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72 Multiple Sclerosis Lower Extremi
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78 Multiple Sclerosis Distribution
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80 Multiple Sclerosis Spasticity be
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82 Neuromuscular Disorders Quality
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Page 180 and 181: 178 About Cleveland Clinic Overview
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2010 Neurological Institute Outcomes - Cleveland Clinic

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