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06 THOMAS COOK TRAVEL
A
very warm welcome onboard this Thomas Cook Airlines flight. We’re delighted to have you
with us and your crew is looking forward to taking very good care of you today. We know how
much your holiday means to you and that your dreams begin to come alive as soon as you start
researching, booking, shopping, packing, checking-in and boarding the plane. It is at the core of our being
at Thomas Cook that we make sure that your experiences not just meet, but exceed, your expectations.
If you’re reading this on your way out, with your whole holiday ahead of you, you must be feeling
pretty excited right now and that is exactly as it should be! No matter what you are looking forward to
most – whether it’s time with your friends and family, exploring new places or enjoying new food – we
want it to be the best it can be.
Some of the first people you’ll meet when you land will be from our fantastic local resort team.
Our warm and welcoming representatives are the most knowledgeable and experienced people you
could hope to meet. They have valuable information and advice to make your stay so much more special, including
the best places to eat, drink, dance, swim, shop and explore. They will lavish care on you and be there whenever you
need them, so please make the most of your time together.
If you’re on your way home, I trust you’re taking some wonderful memories with you and are feeling relaxed,
recharged and ready to take on ‘real life’ once more. We’d love to hear about your experiences of travelling with us
so please do email us at customer.service@thomascook.com. Your feedback really does help us to continually improve
upon our holidays and services. During the flight you will also be offered a Customer Service Questionnaire and I
would encourage you to take a few minutes to share your open and honest views with us.
If you’re like me, you’ll already be thinking ahead to your next trip, as there’s no better way to beat the post-holiday
blues than by planning the next. Whether that’s next month, next summer or even a year or more away, the cycle of
excitement can start right now. You will find plenty of inspiration in this edition of Travel.
The march of modern technology means that the world is changing very fast and so too is the way that many want
to research, plan and book flights and leisure travel. We understand this, so our aim is to offer you endless choice, total
flexibility, great value and exceptional service however you choose to contact us. With more than 1,000 travel stores
nationwide, call centres that are open when it’s convenient for you and a complete online travel service available 24/7,
365 days a year at thomascook.com, we would welcome the opportunity to inspire and delight you once more.
Thank you for trusting us with your important holiday plans. We’re very proud to play a part in making this time special for
you and your travel companions. I hope your memories last a very long time. So, until next time, I wish you an enjoyable trip.
Kind regards,
Harriet Green
Group Chief Executive Officer
Thomas Cook Group plc
Dear holidaymaker
from Thomas Cook