IBM Passport Advantage Appliance Support Handbook
IBM Passport Advantage Appliance Support Handbook
IBM Passport Advantage Appliance Support Handbook
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
3 APPLIANCE SUPPORT PORTFOLIO<br />
Your <strong>IBM</strong> appliance comes with Standard <strong>Support</strong> and may be customized. Currently there are<br />
several types of support available for the family of <strong>IBM</strong> <strong>Appliance</strong> Products. The graphic below<br />
outlines the progression of support available.<br />
Figure 3: Standard <strong>Support</strong> Levels and Customizations<br />
Custom support provides the highest customization for your appliance. With self-help you and<br />
your Information Technology staff can leverage your in-house resources for the effective<br />
running of your <strong>IBM</strong> <strong>Appliance</strong>.<br />
Remote technical support problems are reported to <strong>IBM</strong> by using the <strong>IBM</strong> Service Request (SR)<br />
tool, located at http://www.ibm.com/support or by phone. Refer to the Contacting <strong>IBM</strong> section<br />
of this <strong>Handbook</strong> for more information.<br />
The Selected <strong>Support</strong> offerings are purchased annually and are available for purchase through<br />
<strong>Passport</strong> <strong>Advantage</strong> or <strong>Passport</strong> <strong>Advantage</strong> Express.<br />
<strong>IBM</strong> <strong>Passport</strong> <strong>Advantage</strong> <strong>Appliance</strong> <strong>Support</strong> <strong>Handbook</strong> v2.1.1 Page 15 of 67
Change language