IBM Passport Advantage Appliance Support Handbook

MACHINE COMPONENT
A hardware device, features, conversions, Upgrades, elements, or accessories, or any
combination of them. The term "Machine Component" includes an IBM Machine Component
and any non-IBM Machine Component (including other equipment) that IBM may provide to
Customer.
MACHINE CODE COMPONENT
Microcode, basic input/output system code (called “BIOS”), utility programs, device drivers,
diagnostics, and any other code (all subject to any exclusions in the license provided with it)
delivered with an IBM Machine Component for the purpose of enabling the Machine
Component’s function, as stated in its Specifications.
MLC
Monthly License Charge. Pricing methodology for some software products, primarily
mainframe, which uses monthly payments
MR
Maintenance Release - Each time a new feature release for a Lotus product is introduced to the
market, a subsequent trail of regularly scheduled bug fix releases are typically provided. At
Lotus this is called a maintenance release. A maintenance release is denoted by the use of a
third digit in the release number
MU
Maintenance Update. An MU is a Lotus term for a small release, with only a few fixes, or
perhaps just one fix. An MU is represented by an additional letter. For example, the MU for
R5.0.4 was R5.0.4a
OFF-SHIFT
Means all hours outside of Prime Shift ( please see Prime Shift definition)
ON-SITE
Technical support delivered physically at the customer location.
OS/390
Mainframe server platform built on the MVS family of products
OTC
One Time Charge. Pricing methodology for most software products which are purchased by a
single payment at the time the product is acquired.
PD
Problem Determination. The process of isolating the source of a suspected problem to
hardware or software.
IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 59 of 67