IBM Passport Advantage Appliance Support Handbook

More documents

Recommendations

Info

SPECIAL ATTENTION Special Attention APARs, while not as critical as HIPER APARs, do require special Customer consideration as they can represent pervasive problems, cross-system (sysplex) problems, new function, installability or serviceability improvements, or other, key product specific considerations. SPOC Single Point of Contact SPOE Single Point of Entry SPR Software Problem Report. A record in the Lotus software problem reporting system that is used to track an identified software problem — similar to IBM’s APAR, however an SPR may also be used within the incident tracking database to classify an incident’s status. SSA System Support Agreement. An expanded maintenance agreement which includes some level of enhanced software support services, normally replaced with Service Suite STATUS The most recent assessment of an incident’s/PMR’s current place in the resolution process SUF Service Upgrade Facility. An OS/390, VM, and VSE tool announced in 1997 which uses the Internet to help automate preventive and corrective service application. It was replaced by the SMP/E Internet Service Retrieval function in 2006 SVP Suggested Volume Price. A letter between C and H which gives the Customer’s discount level in the Passport Advantage program System i Integrated Series from IBM, based on the AS400 technology TEST FIX A temporary or uncertified fix with limited IBM testing that is provided to one or more customers for testing purposes. It is not available to all registered customers. The associated APAR is not closed. IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 62 of 67
UR1 Unable to be reproduced on the next product release. Like “FIN”, this APAR closing code is also used for an APAR whose fix will be deferred until a future release of the product (by mutual agreement between the Customer and IBM) IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 63 of 67
Page 2 and 3:
APPLIANCES AT IBM! At IBM, applianc
Page 4 and 5:
7 PROBLEM HANDLING BEST PRACTICES 2
Page 6 and 7:
FIGURES Figure 1: Appliances 7 Figu
Page 8 and 9:
As noted in this definition, the ap
Page 10 and 11:
The people of our support organizat
Page 12 and 13: Please note: IBM will use commercia
Page 14 and 15: This document contains helpful refe
Page 16 and 17: 3.1 SELF HELP SUPPORT General Self-
Page 18 and 19: 3.5 STANDARD APPLIANCE SERVICE AND
Page 20 and 21: Authorization for 2 technical indiv
Page 22 and 23: 4.1 BUSINESS CRITICAL SERVICE The b
Page 24 and 25: 5.2.1 DEFINE THE PROBLEM If you can
Page 26 and 27: Your availability (i.e. when you wi
Page 28 and 29: 7 PROBLEM HANDLING BEST PRACTICES W
Page 30 and 31: 8 PREVENTING PROBLEMS Regardless of
Page 32 and 33: Support Subscriptions can be set up
Page 34 and 35: Replacement of parts having enginee
Page 36 and 37: delivery of the Machine to your loc
Page 38 and 39: 11.1 PLAN UPGRADES MORE EFFICIENTLY
Page 40 and 41: APPENDIX B: PROBLEM IDENTIFICATION
Page 42 and 43: It can lower your total cost of own
Page 44 and 45: APPENDIX E: EXCHANGING DATA WITH IB
Page 46 and 47: IBM SUPPORT FOR IBM NETEZZA® DATA
Page 48 and 49: IBM ACQUIRED APPLIANCES A note abou
Page 50 and 51: APPENDIX H: HOW TO: SITE TECHNICAL
Page 52 and 53: and selecting “Manage nominations
Page 54 and 55: Because of the complexities of the
Page 56 and 57: APPENDIX J: ACRONYMS & OTHER TERMS
Page 58 and 59: FSU Fast Service Upgrade. A process
Page 60 and 61: Pervasive Designation of an APAR wh
Page 64 and 65: APPENDIX K: WEB LINK SUMMARY Below
Page 66 and 67: APPENDIX L: DOCUMENT UPDATES Below
show all

IBM Passport Advantage Appliance Support Handbook

Create successful ePaper yourself

Delete template?

Save as template?