IBM Passport Advantage Appliance Support Handbook

Pervasive
Designation of an APAR which has the potential to affect many Customers
PLC
Primary License Charge. A method of paying for some IBM software products, usually as a part
of a PLC/ALC agreement.
PMP
Preventive Management Planning.
PMR
Problem Management Record. A record of the activities performed during the course of
resolving a customer reported problem. Customers with access to IBMLink can view their
PMRs.
PRIME SHIFT
Means standard IBM business hours in the local time zone where you receive the Service (for
example, 8 a.m. To 5 p.m. Monday through Friday), excluding national holidays.
PROGRAM
The following, including the original and all whole or partial copies: 1) machine-readable
instructions and data, 2) components, 3) audio-visual content (such as images, text, recordings,
or pictures), 4) related licensed materials, and 5) license use documents or keys, and
documentation.
PROGRAM COMPONENT
an IBM Program or Non-IBM Program that is pre-installed on a Machine Component.
System p
Performance Series from IBM, based on the RS6000 technology
PSI
Problem Source Identification. The process of isolating the source of a suspected software
problem to the failing software product or component.
PSLC
Parallel Sysplex License Charge. A special software pricing methodology for mainframe
Customers receiving the benefits of the parallel Sysplex technology.
PSP
Preventive Service Planning. A facility that contains information concerning a product’s
installation or service. A PSP entry consists of upgrades and subsets.
IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 60 of 67