IBM Passport Advantage Appliance Support Handbook

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Support Subscriptions can be set up via My Notifications which allows you to receive security advisories and alerts that maintenance fixes are available. See the website (www.ibm.com/software/support/einfo.html) for the complete list of what you can sign up for. The basic free service is extremely helpful, but you can also choose to expand the capabilities of this service. Lists of fixes for these HIPER APARs and Firmware updates are available from IBM Appliance Service and Support in Preventive Service Planning (PSP). 8.4 APPLIANCE ALTERATIONS As mentioned in the Introduction to this handbook, your IBM Appliance is licensed, sold, warranted, serviced and supported as one entity. IBM has gone through great efforts to ensure that all the components (hardware and software) of your appliance are selected and configured to provide you with the best possible range of functionality and performance. We have also trained our service and support staff to provide you with world class support for your appliance based on what we announced, built (including preloading of Programs) and shipped to you. Therefore, the only modifications that may be made to your IBM appliance are those which are IBM approved for your appliance. Any other appliance modifications (hardware or software) or usage for which the product was not originally designed may void the warranty or services contract that you have with IBM for your appliance and require you to obtain reinstatement. If you are unsure whether the modification you are about to make will void your warranty or services contract please contact your sales representative. 8.5 MOVING APPLIANCES IBM service for hardware appliances is only provided at the address on record. If you are contemplating relocating your appliance to another location you should contact your IBM representative. IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 32 of 67
9 IBM APPLIANCE PRODUCTION STATUS CODES The machine component of an IBM Appliance is assigned a Production Status Code which is based on the specific production scenario for that machine component. In all cases, as called out in the Passport Advantage Agreement section 4.4.1. Each IBM Machine Component is manufactured from parts that may be new or used. In some cases, an IBM Machine Component may not be new and may have been previously installed. Regardless, IBM’s applicable warranty terms described in Part 2.3 (of the Passport Advantage Agreement) apply. The Production Status Code for your appliance is indicated on the Passport Advantage Agreement - Sales Supplement. An IBM Appliance will be assigned a Production Status Code of: 9.1 PRODUCTION STATUS CODE #1 This IBM Appliance is manufactured from new parts, or new and used parts. Production Status Code 1 systems are typically shipped directly from the IBM authorized manufacturing facility. 9.2 PRODUCTION STATUS CODE #2 This IBM Appliance is not new. 9.3 PRODUCTION STATUS CODE #3 This IBM Appliance production status is not determined. 9.4 PRODUCTION STATUS CODE #5 The title to this IBM Appliance has never been transferred. This IBM Appliance been installed in joint IBM/Customer proof of concept trials typically lasting less than 90 days. These systems have been returned to an IBM authorized manufacturing facility and have been reset/updated to the latest IBM Appliance product specifications. IBM certified manufacturing and test operations have been conducted to deliver the same level of quality expected on IBM systems, including: Removal of all trial data IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 33 of 67
Page 2 and 3: APPLIANCES AT IBM! At IBM, applianc
Page 4 and 5: 7 PROBLEM HANDLING BEST PRACTICES 2
Page 6 and 7: FIGURES Figure 1: Appliances 7 Figu
Page 8 and 9: As noted in this definition, the ap
Page 10 and 11: The people of our support organizat
Page 12 and 13: Please note: IBM will use commercia
Page 14 and 15: This document contains helpful refe
Page 16 and 17: 3.1 SELF HELP SUPPORT General Self-
Page 18 and 19: 3.5 STANDARD APPLIANCE SERVICE AND
Page 20 and 21: Authorization for 2 technical indiv
Page 22 and 23: 4.1 BUSINESS CRITICAL SERVICE The b
Page 24 and 25: 5.2.1 DEFINE THE PROBLEM If you can
Page 26 and 27: Your availability (i.e. when you wi
Page 28 and 29: 7 PROBLEM HANDLING BEST PRACTICES W
Page 30 and 31: 8 PREVENTING PROBLEMS Regardless of
Page 34 and 35: Replacement of parts having enginee
Page 36 and 37: delivery of the Machine to your loc
Page 38 and 39: 11.1 PLAN UPGRADES MORE EFFICIENTLY
Page 40 and 41: APPENDIX B: PROBLEM IDENTIFICATION
Page 42 and 43: It can lower your total cost of own
Page 44 and 45: APPENDIX E: EXCHANGING DATA WITH IB
Page 46 and 47: IBM SUPPORT FOR IBM NETEZZA® DATA
Page 48 and 49: IBM ACQUIRED APPLIANCES A note abou
Page 50 and 51: APPENDIX H: HOW TO: SITE TECHNICAL
Page 52 and 53: and selecting “Manage nominations
Page 54 and 55: Because of the complexities of the
Page 56 and 57: APPENDIX J: ACRONYMS & OTHER TERMS
Page 58 and 59: FSU Fast Service Upgrade. A process
Page 60 and 61: Pervasive Designation of an APAR wh
Page 62 and 63: SPECIAL ATTENTION Special Attention
Page 64 and 65: APPENDIX K: WEB LINK SUMMARY Below
Page 66 and 67: APPENDIX L: DOCUMENT UPDATES Below

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