IBM Passport Advantage Appliance Support Handbook

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APPENDIX L: DOCUMENT UPDATES Below is a list of changes made to this document since the last version (v 2.1.0): Added Moving Appliances section. Added Altering Appliances section. IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 66 of 67
© International Business Machines Corporation 2013 IBM Corporation Department W4BA M/D P301 522 South Road Poughkeepsie, NY 12601 USA Printed in the United States of America 6-02 All Rights Reserved IBM SystemView, RISC System/6000, RS/6000, AIX, OS/2, AS/400, CICS, VTAM, System/390, S/390, RACF, IBMLink, NCP, Netezza, IMS, Communications Manager/2, DB2, VisualGen, VisualAge, DFSMS, DFSPRT. BookManager, MQSeries are trademarks of International Business Machines Corporation. Other company, product, and service names may be trademarks or service marks of others. Printed on recycled paper IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 67 of 67
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APPLIANCES AT IBM! At IBM, applianc
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7 PROBLEM HANDLING BEST PRACTICES 2
Page 6 and 7:
FIGURES Figure 1: Appliances 7 Figu
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As noted in this definition, the ap
Page 10 and 11:
The people of our support organizat
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Please note: IBM will use commercia
Page 14 and 15:
This document contains helpful refe
Page 16 and 17: 3.1 SELF HELP SUPPORT General Self-
Page 18 and 19: 3.5 STANDARD APPLIANCE SERVICE AND
Page 20 and 21: Authorization for 2 technical indiv
Page 22 and 23: 4.1 BUSINESS CRITICAL SERVICE The b
Page 24 and 25: 5.2.1 DEFINE THE PROBLEM If you can
Page 26 and 27: Your availability (i.e. when you wi
Page 28 and 29: 7 PROBLEM HANDLING BEST PRACTICES W
Page 30 and 31: 8 PREVENTING PROBLEMS Regardless of
Page 32 and 33: Support Subscriptions can be set up
Page 34 and 35: Replacement of parts having enginee
Page 36 and 37: delivery of the Machine to your loc
Page 38 and 39: 11.1 PLAN UPGRADES MORE EFFICIENTLY
Page 40 and 41: APPENDIX B: PROBLEM IDENTIFICATION
Page 42 and 43: It can lower your total cost of own
Page 44 and 45: APPENDIX E: EXCHANGING DATA WITH IB
Page 46 and 47: IBM SUPPORT FOR IBM NETEZZA® DATA
Page 48 and 49: IBM ACQUIRED APPLIANCES A note abou
Page 50 and 51: APPENDIX H: HOW TO: SITE TECHNICAL
Page 52 and 53: and selecting “Manage nominations
Page 54 and 55: Because of the complexities of the
Page 56 and 57: APPENDIX J: ACRONYMS & OTHER TERMS
Page 58 and 59: FSU Fast Service Upgrade. A process
Page 60 and 61: Pervasive Designation of an APAR wh
Page 62 and 63: SPECIAL ATTENTION Special Attention
Page 64 and 65: APPENDIX K: WEB LINK SUMMARY Below
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IBM Passport Advantage Appliance Support Handbook

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