IBM Passport Advantage Appliance Support Handbook

CUSTOMER CRITICAL PROBLEM
Means a problem for which you have no known work around resulting in a critical disruption in
your business operations.
EMEA
IBM Geographic unit consisting of Europe, Middle East, and Africa
END OF SERVICE DATE
The date when IBM will no longer support, update, patch or maintain a product.
EOM
End Of Marketing date.
EOS
End Of Support date. The date listed is the last date on which IBM will deliver Standard Support
services for a given version/release of a product.
ESO
Expanded Service Options. OS/390 service deliverable used by many Customers for preventive
service
ESP
Early Support Program. A program where customers get a pre release level of a product in
order to help IBM evaluate the fitness of the product and the readiness of IBM support
FIN
Fixed-If-Next. An APAR whose fix will be deferred until a future release of the product (by
mutual agreement between the Customer and IBM)
FIX PACK
A cumulative collection of all fixes available to registered customers since the last release of the
product. It can include fixes that have not been previously released and can span multiple
products or components. A fix pack can be applied on top of any previously shipped
maintenance to bring the system up to the current fix pack level.
FRU
Field Replaceable Unit
FSS
Field Support Services provided by a Lotus Support Field representative who engage in short
term technical projects for customers
IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 57 of 67