IBM Passport Advantage Appliance Support Handbook

SPECIAL ATTENTION
Special Attention APARs, while not as critical as HIPER APARs, do require special Customer
consideration as they can represent pervasive problems, cross-system (sysplex) problems, new
function, installability or serviceability improvements, or other, key product specific
considerations.
SPOC
Single Point of Contact
SPOE
Single Point of Entry
SPR
Software Problem Report. A record in the Lotus software problem reporting system that is used
to track an identified software problem — similar to IBM’s APAR, however an SPR may also be
used within the incident tracking database to classify an incident’s status.
SSA
System Support Agreement. An expanded maintenance agreement which includes some level
of enhanced software support services, normally replaced with Service Suite
STATUS
The most recent assessment of an incident’s/PMR’s current place in the resolution process
SUF
Service Upgrade Facility. An OS/390, VM, and VSE tool announced in 1997 which uses the
Internet to help automate preventive and corrective service application. It was replaced by the
SMP/E Internet Service Retrieval function in 2006
SVP
Suggested Volume Price. A letter between C and H which gives the Customer’s discount level in
the Passport Advantage program
System i
Integrated Series from IBM, based on the AS400 technology
TEST FIX
A temporary or uncertified fix with limited IBM testing that is provided to one or more
customers for testing purposes. It is not available to all registered customers. The associated
APAR is not closed.
IBM Passport Advantage Appliance Support Handbook v2.1.1 Page 62 of 67