managing public sector records: a study programme - International ...

Case Study: Development and Implementation of the
Immigration Department’s New International
Traveller Movements System
Introduction
Cassandra Findlay 1
Focus of Case Study
The focus of this case study is the preparation of a plan for the development and
implementation of a new International Traveller Movements (ITM) system for the
Department of Immigration.
The learner will be required to prepare a plan for design and implementation of the
system, taking into account factors such as
• the brief provided by the Chief Executive Officer (CEO)
• contextual factors which determine or influence events such as:
• the Department’s core business and functions
• technological expertise and capabilities
• the legislative and regulatory environment
• the organisational culture and structure
• legacy data and records which exist in different forms from previous
international traveller movements systems.
Learning Objectives
Learners should demonstrate in their work an understanding of
• the methodology for the design and implementation of record keeping systems
as described in the Australian Standard AS4390 - Records Management
• process mapping techniques such as flowcharting or playscript
• the role of record keeping requirements in systems design and what authority
sources might apply to this case
1 Cassandra Findlay is part of the Electronic Record keeping Project team at the State Records
Authority of New South Wales, Australia, where she recently co-developed and delivered a University
accredited course on electronic record keeping, Evidence and Access. She has also worked in the
archives of the Westpac Banking Corporation and for the City of Sydney Archives. She holds a
Bachelor of Arts from the University of Sydney and a Master of Information Management –
Archives/Records from the University of New South Wales.
CASE STUDIES 14: FINDLAY
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