SUMO - Eltis

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30 G – Satisfaction with the offer Satisfaction among participants with the travel options, offer or new behaviour that they have tested is a prerequisite for a repeated and hopefully permanent behavioural change. Satisfaction with the offer is a measure of how well the alternative fits the existing needs. This is true for both pure mobility management projects and for efforts that are based on management decisions at a company. Method Satisfaction can be measured through interviews with all or a few of the people who changed their behaviour during the test period. This provides useful information about how the travel alternatives could be improved to better meet the needs present. Examples of indicators and collection methods for satisfaction with the travel alternatives in the Test Traveller project are presented below. INDICATOR METHOD Percentage of people satisfied with the public transport option in the test situation. H – Permanent individual behaviour The overall goal in mobility projects is that the change in behaviour becomes permanent at the end of the project. Through questionnaire surveys or interviews with those who took part in the project after its completion, information can be obtained about enduring changes. These surveys should take place several months, sometimes preferably one year, after the end of the project to enable a better overview of permanent changes. Method In the same way as for experimental behaviour, it is important to have something to base a comparison on. The behaviour of each project participant, or selection of persons, is surveyed about one year after the end of the project. This could concern how many people permanently carpool to work one or more days per week or how many use cycle helmets when travelling to work a while after a cycle helmet campaign was conducted at the workplace. Examples of indicators and collection methods for permanent individual behaviour in the Test Traveller project are presented below. Percentage of public transport days per week a while after the project. I – System impact Measuring cause and effect relationships at a systems level is very interesting as this offers valuable feedback about the type of measure one should focus on. sumo – System for Evaluation of Mobility Projects Interviews / questionnaire surveys INDICATOR METHOD Number of people that travel by public transport at least 3 days per week a while after the project. This could be expressed as a percentage of employees. Interviews / questionnaire surveys Interviews / questionnaire surveys
Permanent behavioural changes can offer enduring changes to the road transport system, in the form of reduced emissions, less vehicle mileage, fewer accidents etc. The sum of these changes within a target group shows the impact each service or instrument has had at a system level. This total is estimated using data collected at previous levels. A drop in vehicle mileage could be a measure at a system impact level and this can be converted into reduced emissions. Data collection must however ensure that one can see how vehicle mileage is distributed between the different modes of transport. Method Estimates of emissions are preferable to measurements of outdoor air, as it is often difficult or impossible to measure this type of change in the short term. In addition, measurements only note levels of emissions and not the quantity of discharged substances. For CO2 emissions, it is only worth measuring the quantity of emissions while the content is less interesting. To facilitate a comparison between projects it could be useful to focus on one or a few pollutants. As carbon dioxide is one of the most difficult issues to rectify, a report should at least include this. Other interesting substances could be emissions of nitric oxides and particulate matter, which are important for environmental quality standards. It is more difficult to quantify the system impact in terms of fewer injured and killed in traffic for road safety projects that lead to an increased use of protection equipment, like cycle helmets, or a reduction in speeding offences. The system impact is calculated by comparing the situation before and after a project. For some projects it could be interesting also to measure changes during the project. Examples of indicators and collection methods for system effects in the Test Traveller project are presented below. INDICATOR METHOD Reduced vehicle mileage in 10 km units Calculations Reduced carbon dioxide in tonnes Calculations sumo – System for Evaluation of Mobility Projects 31 INDICATORS AND METHODS
Page 1 and 2: PUBLICATION 2004:98E System for Eva
Page 3: Swedish Road Administration (SRA) p
Page 6 and 7: 6 sumo - System for Evaluation of M
Page 8 and 9: 8 1. Introduction to SUMO SUMO stan
Page 10 and 11: 10 2. Why monitor and evaluate? “
Page 12 and 13: 12 3. What is SUMO? 3.1 EVALUATION
Page 14 and 15: 14 evaluations in various types of
Page 16 and 17: 16 PROJECT START Describe task and
Page 18 and 19: 18 PERSON-RELATED FACTORS (LEVEL P)
Page 20 and 21: 20 • mode of transport, such as c
Page 22 and 23: 22 5.3 DESCRIPTION OF MOBILITY SERV
Page 24 and 25: 24 LEVEL Useful achievements Awaren
Page 26 and 27: 26 There are many different types o
Page 28 and 29: 28 Examples of indicators and colle
Page 32 and 33: 32 8. Evaluation is simple when the
Page 34 and 35: 34 9. List of concepts Offer Refers
Page 37 and 38: EXAMPLES OF SUMO APPLICATIONS EXAMP
Page 39 and 40: Background Services Option offered
Page 43 and 44: Backgroun Services LEVEL Y P A B C
Page 45 and 46: COMBINATION OF PHYSICAL MEASURES AN
Page 47 and 48: Activities Activities within the pr

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