Air Passenger Rights: - European Commission - Europa

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4.6 Denmark
There are two designated ADR body with jurisdiction
for air travel related queries, the Travel Industry
Complaint Board and the Danish Consumers
Complaint Board. Although the fact that there is
ADR coverage in Denmark is welcomed, the
comment is made that there can be confusion
and complexity brought to the issue because of
the number of ADR bodies competent to act.
Interestingly the Danish ECC reported that their
enforcement body had resolved 4 cases, an ADR
body 2 cases and the courts one case.
The Danish ECC is involved in on-going
communication with the two ADR bodies and has
regular meetings with the Consumers Complaint
Board.
In addition the ECC is planning a meeting for
interested parties concerning air passenger rights
in late autumn 2006.
4.7 Estonia
In Estonia there is no ADR body with responsibility
for this area. ECC Estonia has participated in
several meetings with the NEB to discuss
interpretation of Regulation 261/04, to solve
problems and to develop official opinions on air
passenger rights.
4.8 Finland
The Finnish ECC reported a large increase in the
number of air travel related queries sent to it.
Finland has three notified enforcement bodies
under regulation 261/2004, one of whom is also
an ADR body, the Consumer Complaints Board.
The ECC reported 5 cases that were referred to an
ADR/enforcement body in Finland. ECC Finland
shares a building with the enforcement body,
which allows easy discussion regarding the
appropriate party to handle a particular case.
4.9 France
There is no ADR body in France that deals with
air travel complaints and ECC France also believes
there is a lack of networking between the enforcement
bodies (NEBs) in different countries. In the
absence of a relevant ADR in France, ECC France
believe that too many bodies are involved such as
consumer associations, the NEB, the fraud control
authority and the ECC, resulting in a lack of clarity
and consistency in dealing with airlines. ECC
France has been in regular contact with DG
Transport and DG Health & Consumer Protection
of the European Commission in order to encourage
the strengthening of cooperation between the
NEBs and ECC Net. In terms of the development
of ADR in this sector many stakeholders have
shown a willingness to discuss possibilities of
establishing a relevant ADR. ECC France will
continue to work on driving this development.