Air Passenger Rights: - European Commission - Europa

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knowledge of air passenger rights. The report and
market research served as background documents
for initial discussion with the Department of
Enterprise, Trade & Employment in relation to
ADR development. Furthermore, meetings were
held with two Irish airlines in relation to ADR
development in the sector. Subsequent follow-up
has not yet yielded further development.
4.15 Italy
ECC Italy report that as a percentage of overall
cases, air travel complaints had decreased and
this relates to a decrease in the number of overall
cases. In fact the number of complaints relating
to air passenger rights actually increased in the
first six months of 2006 and continues to do so
in the second half of the year.
Other than the NEB there is no ADR body for air
passenger cases in Italy although ECC Italy did
successfully resolve one case via the Chamber of
National and International Arbitration in Milan
(RisolviOnline), following meetings and cooperation
developed on ECC Italy's initiative.
4.16 Latvia
ECC Latvia have had seminars, meetings and
discussions about Regulation 261/2004 and
other current issues and problems relating to air
passenger rights with the Latvian Consumer
Rights Protection Centre (CRPC).
In relation to a relevant ADR body, the CRPC is an
ADR body but has not yet been nominated under
either of the two Commission Recommendations
on arbitration and mediation.
4.17 Lithuania
There is currently no ADR body in Lithuania dealing
with air passenger rights. ECC Lithuania held a
seminar with the Civil Aviation Administration and
the National Consumer Rights Protection Board
at which the main problems were discussed, and
a proposal to establish an ADR made. In addition
ECC Lithuania is a member of a working group
established to develop draft rules for the carriage
of passengers, baggage, parcels and goods by air.
The other members of the group are the Civil
Aviation Administration, the NCRPB (the national
consumer agency), and non-governmental consumer
associations. Having assessed the issues, the
working group have decided to draft the new
rules and to present them to the Ministry of
Communication of the Republic of Lithuania.
4.18 Luxembourg
There is no designated ADR body for air travel queries.
4.19 The Netherlands
There is no designated ADR body for air travel queries.
In October 2005, a meeting was held with the
261/2004 enforcement body which allowed both
parties to introduce themselves and learn more
about each other’s work. In 2006, the ECC
has developed close relations with the Dutch
Foundation for Consumer Complaints Board.
There is now strong support among consumer
complaint stakeholders for the establishment of
an ADR body covering air passenger complaints.
This suggestion is now being taken further.
In 2005 the Dutch Consumer Complaints Board
for the Travel Industry delivered a binding decision,
involving a Dutch consumer's claim towards a
Dutch tour operator in the case of a delayed flight.