Air Passenger Rights: - European Commission - Europa

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Air Passenger Rights: Consumer Complaints 2005 A Summary & Analysis of Consumer Complaints reported to the European Consumer Centre Network 1
Page 1: Air Passenger Rights: Consumer Comp
Page 5 and 6: 4 1. Introduction The European Cons
Page 7 and 8: 6 3. General Results 3.1 Types of c
Page 9 and 10: 8 3.3 Complaints & disputes: Countr
Page 11 and 12: 10 3.5 Agencies involved in resolvi
Page 13 and 14: 12 4.6 Denmark There are two design
Page 15 and 16: 14 knowledge of air passenger right
Page 17 and 18: 16 4.23 Slovakia As ECC Slovakia wa
Page 19 and 20: 18 In other instances even if the v
Page 21 and 22: 20 which has caused consumers seeki
Page 23 and 24: 22 General consumer confusion about
Page 25 and 26: 24 action is not a practical possib
Page 27 and 28: 26 comments made by other ECC’s;
Page 29 and 30: 28 5.5 Claims for expenses In addit
Page 31 and 32: 30 There are not many cases taken a
Page 33 and 34: 32 A Swedish national living in the
Page 35 and 36: 34 6. Concluding Remarks & Summary
Page 37 and 38: 36 Legal/ADR related recommendation
Page 39 and 40: 38 6. Country of the air carrier Pl
Page 41 and 42: 40 9. Of the air travel complaints/
Page 43: 42 ITALY EUROPEAN CONSUMER CENTRE C

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