Air Passenger Rights: - European Commission - Europa

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9. Of the air travel complaints/disputes air travel cases handled by your ECC during 2005, please note the
final results of the cases. Choose for each case the one option below which is the most applicable:
– Air line met the consumers claim
– Air line did not respond to the consumer
– Air line met the claim when contacted by the ECC
– Consumer had no valid claim
– Air line claimed “exceptional circumstances”
– Air line met responsibilities under 261/2004 but not a claim for damages/expenses under the
Montreal Convention
– Air line agreed to make payment in relation to expenses but not responsibilities under 261/2004
– Luggage claim met
– Not known or still an open case
10.In resolving the case, were any of the following bodies involved :-
– Resolved on the intervention of the ECC
– Resolved on the intervention of the 261/2004 enforcement body
– Resolved on the intervention of an ADR body
– Resolved on the intervention of another body
(Please list the other bodies involved)
11.What in your opinion when trying to resolve consumer cases, are the main areas that prevent cases
being resolved:
12.Please list any initiatives/work/meetings that your ECC has been involved in with the enforcement body:
13.Please list any initiatives/work/meetings that your ECC has been involved with in order to develop any
ADR in the area of air travel cases:
14.Do you have any case studies that highlight particular problems consumers in your country have
encountered in relation to air travel. If so please note them here
Number of cases 2006 received in the period January-June 2006 which are air passengers rights
related:
MANY THANKS FOR TAKING THE TIME TO COMPLETE THIS QUESTIONNAIRE WHICH SHOULD BE
RETURNED NOT LATER THAN THE 6TH SEPTEMBER 2006.º