Air Passenger Rights: - European Commission - Europa

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Appendices Appendix a ECC Net questionnaire 1. Name of ECC : 2. How many information requests did your ECC receive in relation to the following categories in 2005: Delay Cancellation Denied boarding Downgrading Luggage related e.g. lost, delayed, excess baggage etc., Other air passenger related Total: For the rest of the questionnaire your answers should only relate to the number of complaints/disputes handled by your ECC. 3. How many complaints/disputes did your ECC receive in relation to the following categories in 2005: Delay Cancellation Denied boarding Downgrading Luggage related e.g. lost, delayed, excess baggage etc., Other air passenger related Total: 4. What proportion of your total cases in 2005 related to air travel? 5. Does your country have a designated ADR body (excluding the named enforcement body as per 261/2004) for flight cases? 37
38 6. Country of the air carrier Please note the country of the air carrier involved in each air travel related complaint or dispute handled by your ECC during 2005. Please do not include information request queries. COUNTRY OF AIR CARRIER Please add to the list of countries where required Number of cases UK France Germany Denmark Spain Netherlands Belgium Norway Ireland Portugal Canada Malta Italy Switzerland Poland Austria Greece USA Sweden UK
Page 1 and 2: Air Passenger Rights: Consumer Comp
Page 4 and 5: Contents 1. Introduction 4 2. Scope
Page 6 and 7: 2. Scope The purpose of this Report
Page 8 and 9: 3.2 Complaints & Disputes: Country
Page 10 and 11: 3.4 Outcome of complaints The follo
Page 12 and 13: 4. Air Passenger Rights - Country b
Page 14 and 15: 4.10 Germany There is an ADR body i
Page 16 and 17: 4.20 Norway Norway has two ADR bodi
Page 18 and 19: 5. Overall Problems in Resolving Ai
Page 20 and 21: Recommendations • That time limit
Page 22 and 23: Clients contacting ECC Net also com
Page 24 and 25: 5.3 “Exceptional circumstances”
Page 26 and 27: The client’s flight had been canc
Page 28 and 29: The Italian ECC told us that the en
Page 30 and 31: One ECC client told us about the pr
Page 32 and 33: there were additional expenses for
Page 34 and 35: 5.9 Other air travel related querie
Page 36 and 37: Regulation 261/2004 related recomme
Page 40 and 41: 7. Country of consumer Please note
Page 42 and 43: Appendix b Contact list for ECCs EU
Page 46: The ECC Network is funded by the Eu

Air Passenger Rights: - European Commission - Europa

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