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Overview of Electronic Secondary Claims (COB)

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NextGen® Portal<br />

<strong>Electronic</strong> <strong>Secondary</strong> <strong>Claims</strong> (<strong>COB</strong>) <strong>Overview</strong>-NextGen® PM<br />

<strong>COB</strong> functionality not currently supported may require editing secondary claims outside <strong>of</strong> the NextGen®<br />

application. Some clearinghouses allow you to edit secondary electronic claims with the correct<br />

information. Otherwise, as a workaround, NextGen® <strong>of</strong>fers a free product called the NextGen® Portal.<br />

Instances requiring secondary claims to be edited outside <strong>of</strong> the NextGen® application:<br />

DT Reviewed-Not Scheduled/Problem 12370-837I UB <strong>Secondary</strong> Billing<br />

Missing <strong>COB</strong> Total Submitted Charges-2320 AMT*T3 segment<br />

DT#55372/Problem 9386-Scheduled 5.6SP2-Encounter Rate Billing & <strong>Electronic</strong> <strong>Secondary</strong><br />

Encounter Rate Primary (837I/UB) and <strong>Secondary</strong> (837P/1500)<br />

Primary FFS (837P/1500) and Encounter Rate <strong>Secondary</strong> (837I/UB)<br />

Training for the NextGen® Portal is a non-billable service <strong>of</strong>fered as a separate one hour WebEx<br />

designed for an organization‟s Core Group or Super Users. Working knowledge <strong>of</strong> payment processing,<br />

including the use <strong>of</strong> the <strong>COB</strong> window is a prerequisite to Portal training.<br />

Log a support ticket specifically requesting <strong>COB</strong> Portal training and your ticket will be routed to an EDI<br />

Systems Analyst for scheduling.<br />

NEXTGEN® Healthcare, Inc. EPM<strong>Claims</strong><br />

© Copyright 2010 All Rights Reserved Confidential and Proprietary DO NOT COPY<br />

V5.6SP1 Sept2010 Page 27 <strong>of</strong> 29

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