Annual Review 2011/12 - Glasgow Life

Glasgow Life Annual Review 2011/12 39
Glasgow Young Scot successfully passed
its PASS (Proof of Age Standards Scheme)
external audit which was carried out by Trading
Standards on behalf of the UK PASS Board.
The auditors commended the team for a
“good, well managed operation”.
Policy and Research
Glasgow Life has established a
Commonwealth Games research collaboration
with Glasgow City Council and the City’s three
universities. The purpose of this initiative is to
facilitate joint research projects across partners
in order to explore the Games’ legacy.
Glasgow Life introduced a logic modelling
programme in 2011, in order to achieve a
more outcome-focused approach to planning,
delivery, and monitoring of services. With
Glasgow Sport having recently completed the
process, we will be rolling this approach out
across our other services in 2012/13.
We continue to strive to become focused on
the needs of our diverse customer base, driving
forward services which are of value to them.
Critical to developing this approach is effective
customer engagement and examples of where
we have provided opportunities for customers
to influence existing and proposed services/
facilities during 2011/12 include:
• The Riverside Museum – at every stage of
the process in planning, design and delivery
of the building and exhibits, we worked with
a number of advisory panels, from the local
community, to school children and
academics, to ensure the museum best
reflected their needs and aspirations.
In collaboration with Glasgow University’s
Centre for Cultural Policy Research, we
presented the Glasgow Lectures on Culture.
A series of four lectures were presented
in 2011/12, with guest speakers: Sir Clive
Gillinson, Director of the Carnegie Hall, New
York; Michael Boyd, Director of the Royal
Shakespeare Society; Jonathan Mills, Director of
the Edinburgh Festival and Aleks Krotoski, New
Media Editor of the Guardian.
Equalities
As the lead service for the Active theme of
Glasgow’s 2014 Legacy Framework, Glasgow
Sport has identified a number of key actions
to address inequality. These include: improved
engagement of communities through audience
development plans; additional support for
those with low literacy; promotion of local
LGBT initiatives; and the further development of
initiatives to support the participation of women
and disabled people.
• The Sir Chris Hoy Velodrome – using a
series of focus groups to examine how
best to use the space for track cyclists,
sports organisations and wider community
participation.
• The Delhi Flag Handover Ceremony –
research looked at the experience of the
volunteers, disabled volunteers and the
skills legacy for staff involved, the results of
which will highlight best practice and areas
for improvement in the lead up to the
Glasgow 2014 Commonwealth Games.