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organisational functions - Alpine-space.org

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f. Ticketing<br />

Ticketing is one of the basic elements in the marketing of a sports event. Often,<br />

ticketing and marketing are run by the same department. Although ticket<br />

receipts only represent a small fraction of the event’s income (between 15 and<br />

20%), the price of tickets can affect the number of spectators. Which raises the<br />

question, should spectators be expected to pay for admission? A good way in<br />

which to answer this question is to compare the estimated receipts with the<br />

cost of <strong>org</strong>anising the ticketing system (personnel, purchase of the blank<br />

tickets, royalties on the management software).<br />

g. Volunteer programme<br />

The use of volunteers is a tradition in the sporting and associative world. This<br />

is not only for financial reasons; it is a way to involve and motivate members<br />

of the local community and other interested parties in the fields of sport or<br />

education, etc.<br />

The involvement of volunteers is part of the essence of large sporting<br />

occasions. It is one of the “intangible” elements that are so important to the<br />

creation of the “personality” of the event. The character of an event depends<br />

to a great extent on the approach that is taken to the use of volunteers.<br />

Some <strong>org</strong>anisers believe that volunteers should not carry out the same roles as<br />

permanent or temporary staff or service providers.<br />

Others, such as the Albertville Winter Olympics, adopt the “team members”<br />

concept, in which everyone working towards the success of the event (salaried<br />

staff, staff seconded from other <strong>org</strong>anisations, service providers, volunteers,<br />

etc) is considered to be a team member, whatever their status.<br />

Organisations that do not discriminate against or have a hierarchy between<br />

different categories of workers are generally seen in a more positive light by<br />

their “customers”.<br />

Usually, volunteer management is the subject of a special, multi-stage<br />

programme: needs evaluation, recruitment and assignment, training,<br />

motivation, operational management.<br />

A few simple principles should be taken into account: selection should be<br />

based solely on a person’s ability to do the job and people should never be<br />

recruited for jobs that do not exist<br />

The third SENTEDALPS guide will be totally dedicated to volunteers.<br />

30 SENTEDALPS

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