organisational functions - Alpine-space.org
organisational functions - Alpine-space.org
organisational functions - Alpine-space.org
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f. Ticketing<br />
Ticketing is one of the basic elements in the marketing of a sports event. Often,<br />
ticketing and marketing are run by the same department. Although ticket<br />
receipts only represent a small fraction of the event’s income (between 15 and<br />
20%), the price of tickets can affect the number of spectators. Which raises the<br />
question, should spectators be expected to pay for admission? A good way in<br />
which to answer this question is to compare the estimated receipts with the<br />
cost of <strong>org</strong>anising the ticketing system (personnel, purchase of the blank<br />
tickets, royalties on the management software).<br />
g. Volunteer programme<br />
The use of volunteers is a tradition in the sporting and associative world. This<br />
is not only for financial reasons; it is a way to involve and motivate members<br />
of the local community and other interested parties in the fields of sport or<br />
education, etc.<br />
The involvement of volunteers is part of the essence of large sporting<br />
occasions. It is one of the “intangible” elements that are so important to the<br />
creation of the “personality” of the event. The character of an event depends<br />
to a great extent on the approach that is taken to the use of volunteers.<br />
Some <strong>org</strong>anisers believe that volunteers should not carry out the same roles as<br />
permanent or temporary staff or service providers.<br />
Others, such as the Albertville Winter Olympics, adopt the “team members”<br />
concept, in which everyone working towards the success of the event (salaried<br />
staff, staff seconded from other <strong>org</strong>anisations, service providers, volunteers,<br />
etc) is considered to be a team member, whatever their status.<br />
Organisations that do not discriminate against or have a hierarchy between<br />
different categories of workers are generally seen in a more positive light by<br />
their “customers”.<br />
Usually, volunteer management is the subject of a special, multi-stage<br />
programme: needs evaluation, recruitment and assignment, training,<br />
motivation, operational management.<br />
A few simple principles should be taken into account: selection should be<br />
based solely on a person’s ability to do the job and people should never be<br />
recruited for jobs that do not exist<br />
The third SENTEDALPS guide will be totally dedicated to volunteers.<br />
30 SENTEDALPS