2006-2007 Annual Report - Disability Services Commission

Table of Contents
Letter of transmission/statement of compliance
1. 2006–2007 Overview 1
1.1 Executive Summary 2
1.1.1 Chairperson’s Report 4
1.1.2 Director General’s Report 6
1.2 Operational Structure 8
1.2.1 Disability Services Commission Board 10
1.2.2 Corporate Executive 12
1.2.3 Legislative Functions 14
1.2.4 Compliance with Other Key Legislation 14
1.3 Performance Management Framework 15
1.3.1 Links between Better Planning: Better Futures, the 15
Commission’s Strategic Plan 2006 to 2010 and Annual
Reporting
1.3.2 Disability Services Commission Strategic Plan 2006 to 2010 17
2. Performance 21
2.1 Overview of Operations 22
2.2 Access to Services 30
2.3 Service Reports 31
2.3.1 Accommodation Support 31
2.3.2 Individual and Family Support 41
2.3.3 Individual Coordination 53
2.3.4 Strategic Coordination 59
2.4 Disability Services Standards 64
2.5 Complaints Handling 66
3. Significant Issues and Trends 69
3.1 Customer Profile and Trends 70