2006-2007 Annual Report - Disability Services Commission

2.3 Service Reports—Accommodation Support
The table below presents the performance indicators for Accommodation Support for
the past five years.
ACTUAL RESULTS 7 TARGETS VARIATION
Performance Description 2002-03 2003-04 2004-05 2005-06 2006-07 2006-07 Prev. Target
Indicator
Year
Service 1 – Accommodation Support
Quantity # service 3,265 3,319 3,364 3,449 3,604 3,593 4% 0.3%
users
Quality % clients not 84%* not 88% not n/a n/a n/a
satisfied measured
measured
measured
Efficiency $/service $42,931 $44,512 $46,711 $50,405 $54,346 $51,765 8% 5%
user
Total Cost ($’000) $140,169 $147,734 $157,136 $173,848 $195,864 $185,992 13% 5%
* The 2003–2004 client satisfaction measure has been recalculated taking into account the
change in supported community living from Service 2 to Service 1.
Quantity
The number of Accommodation Support service users in 2006–2007 was 3,604. This
is 155 (four per cent) more than the previous year and 11 (0.3 per cent) above the
2006–2007 target.
Quality
The Commission conducts a consumer survey biennially which measures satisfaction
with the Commission’s services. The most recent consumer survey was completed in
2005–2006 and the next survey will be conducted in 2007–2008.
Efficiency (Cost)
The average cost per service user for 2006–2007 was $54,346, which is eight per
cent higher than the previous year and five per cent higher than the 2006–2007
target. The increased average cost per service user reflects one-off initiatives, wage
movements and indexation.
Summary of Accommodation Blueprint Outcomes
In 2003, the Accommodation Blueprint Steering Committee completed its final report
which outlined a blueprint for accommodation support over the five years to 2007–
2008. The report identified targets for growth in accommodation support, including
growth funding and vacancies, for each year over this period. The following table
outlines outcomes achieved to date.
7 The Quantity, Efficiency (average cost) and Total Cost have been recalculated for 2002–2003 taking
into account the change in supported community living from Service 2 to Service 1.
Disability Services Commission Annual Report 2006–2007 37