RULES AND REGULATIONS FOR HOSPICE IN ARKANSAS

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RULES AND REGULATIONS FOR HOSPICE IN ARKANSAS SECTION 14: VOLUNTEERS Agency #007.05 The hospice shall use volunteers, in defined roles, under the supervision of a designated hospice employee. The hospice shall maintain documentation of active and ongoing efforts to recruit and retain volunteers. A. Training B. Role Orientation and training shall be provided consistent with acceptable standards of hospice practice. Volunteers may be used in administrative services or direct patient care. C. Level of Activity A hospice shall maintain a volunteer staff sufficient to provide administrative or direct patient care at a minimum that equals five percent of the total patient care hours of all paid hospice employees and contract staff. The hospice shall maintain a continuing level of volunteer activity. Expansion of care and services achieved through the use of volunteers, including the type of services, and the time worked, shall be recorded. D. Employees as Volunteers Hospice employees may be used as volunteers only after completing a hospice volunteer training program. 14-1
RULES AND REGULATIONS FOR HOSPICE IN ARKANSAS SECTION 15: COUNSELING SERVICES Agency #007.05 Counseling services shall be available to the patient and the family and shall include the following: A. Bereavement Services There shall be an organized program for provision of bereavement services under the supervision of an individual with specialized bereavement training. The plan of care for these services shall reflect family needs which shall include personal visits up to one year following the patient’s death. Refusal or variations from the visits or contacts shall be documented. B Dietary Counseling A qualified dietitian shall provide dietary counseling, when required. C. Spiritual Counseling The hospice shall notify the patient of the opportunity for spiritual counseling either from the hospice pastoral counselor or clergy of the patient’s choice. If the patient elects to have his/her clergy visit, the hospice shall make reasonable efforts to arrange for the visit(s). D. Social Services Social Services shall be provided by a qualified Social Worker. 15-1
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RULES AND REGULATIONS FOR HOSPICE IN ARKANSAS

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