Australia Post Terms & Conditions

23 Unclaimed articles
23.1 Where an article is addressed for delivery:
23.1.1 at an office; or
23.1.2 to an addressee at a hotel or other accommodation establishment, other than
the proprietor, an employee, or a member of the family of the proprietor or an
employee of that establishment,
and has not been claimed by the addressee within 30 days after the date on which
the article is delivered to that office or establishment, the article shall be treated as an
article unclaimed by its addressee.
23.2 The proprietor of an establishment shall return any article unclaimed by its addressee
to an office of Australia Post.
24 Undeliverable articles
24.1 Unless otherwise agreed between Australia Post and the customer, an article may be
deemed undeliverable if:
24.1.1 in the reasonable opinion of Australia Post it does not bear an address
sufficient for delivery; and
24.1.2 it is endorsed, or is otherwise known to Australia Post, that the addressee is
unknown or does not receive articles at the address on the article; or
24.1.3 there are no receptacles or facilities for receipt of the article or the receptacle
or facilities provided are, in the reasonable opinion of Australia Post,
inadequate.
24.2 An article lodged for international carriage is deemed undeliverable if it is not lodged
with the required documents including but not limited to a consignment note, air bill,
customs declaration or dangerous goods declaration.
24.3 An article addressed to an office for delivery is deemed undeliverable unless
addressed:
24.3.1 through a post office box, locked bag or private mail bag;
24.3.2 as a parcel post article or an article carried by the cash-on-delivery service;
24.3.3 to a visitor or tourist who has been resident in the area served by the office for
less than 6 months;
24.3.4 to an addressee who has been given prior permission by Australia Post to
have articles addressed to him at that office; or
24.3.5 to an addressee resident in an area to which delivery is not provided.
24.4 Where the address on an article addressed for delivery pursuant to clauses 24.3.2,
24.3.3 or 24.3.4 does not include:
24.4.1 the family name of the addressee; and
24.4.2 either the given name of the addressee of the initial letter of that name,
Australia Post may treat the article as undeliverable.
Australia Post Terms and Conditions 24