Australia Post Terms & Conditions

61 Express Post International – Letters – Failure to meet service standards
61.1 Where an express post international – letters article is not despatched by air from
Australia to a place outside Australia at any time on the next business day after
lodgment when lodged in accordance with clause 60.1, Australia Post will provide to
the customer a replacement express post international envelope or container.
61.2 A customer wishing to claim an entitlement under clause 61.1 must produce to an
office:
61.2.1 the barcoded strip endorsed "sender to keep"; or
61.2.2 the posting receipt.
61.3 Australia Post will not be liable under clause 61.1 unless:
61.3.1 postage has been paid for the carriage of an article by the express post
international - letters service;
61.3.2 the article was lodged by the specified posting time and in accordance with
the specified lodgment conditions;
61.3.3 the article is not excluded from guaranteed despatch by clause 60.2;
61.3.4 the failure to despatch the article by air to a place outside Australia at any
time on the next business day after lodgment was not caused by events
beyond the control of Australia Post as set out in clause 60.4; and
61.3.5 the sender was not alerted to the possibility that the article might not be
despatched as guaranteed by either:
(i)
(ii)
a notice displayed on the post-box or at the office at which the article
was lodged; or
such other public announcement or advertisement given to the public at
large or to those members of the public potentially affected.
61.4 The provision of a replacement express post international envelope or container under
clause 61.1 shall be additional to any compensation which may be payable under
clause 73 for lost or damaged articles.
Australia Post Terms and Conditions 45