Australia Post Terms & Conditions

74.1.2 containing any other substance or thing, the carriage of which is prohibited by
or under the law of the Commonwealth, State or Territory or under the
Australia Post Terms and Conditions; or
74.1.3 which, in the reasonable opinion of Australia Post, were not or could not be
adequately or appropriately packaged for carriage; or
74.1.4 where in the reasonable opinion of Australia Post, the loss or damage arises
from inspection or repacking of the article by Customs or Quarantine, as
permitted by law; or
74.1.5 where Australia Post upon making reasonable enquiries is unable to
determine the extent to which damage was caused or contributed to by
Australia Post.
75 Notice of article subsequently found
75.1 Where Australia Post exercises its discretion in favour of the customer pursuant to
Clause 73 and an article which had been presumed lost is subsequently found,
Australia Post may notify the claimant and the claimant may within 30 days of receipt
of such notice, obtain delivery of the article upon repayment of any cost incurred by
Australia Post or amount paid to the claimant under clause 73.
PROCESSING OF CLAIM
76 Claim form
76.1 A claim must be made on a duly completed form authorised by Australia Post for the
purpose and accompanied by such other evidence as Australia Post may reasonably
require.
77 Claimant
77.1 Where an article is lodged for domestic carriage only the sender may claim for loss of
an article and only the addressee may claim for damage to an article provided,
however, either party may irrevocably assign in writing, its right to claim to the other.
77.2 Where an article is lodged in Australia for international carriage, only the sender may
claim for loss or damage to the article.
77.3 Where an article is lodged outside Australia for international carriage to Australia,
discretionary compensation may be claimed only for damage and only by the
addressee.
78 Time for claim
78.1 A claim for discretionary compensation pursuant to clause 73 must be made within 6
months from the date of lodgment of the article.
Australia Post Terms and Conditions 55