Good Practices in Tourism Awareness Programmes - Caribbean ...

- The History of Curaçao: - The intention of
this course is to give participants a sense of selfconfidence
when being approached by a tourist.
Topics include Curaçao’s colonial past,
emancipation, the history of trade and industry,
and
independence.
- Historical Buildings of Curaçao: - The
architecture of the island is discussed,
emphasizing the conservation of the historical
buildings, the land, houses, and island
monuments.
- Geography of Curaçao: - The participants are
taught about all aspects of the island, such as its climate, formation, population and industries.
- Tourism and the Environment: - The participants get acquainted with local natural
resources, how the government manages the environment and the importance of the
environment in tourism.
- Service Attitude: - This session educates participants about how to provide quality service to
tourists and locals.
- Tourist attractions: - Information about the attractions Curaçao has to offer are shown on
video and subsequently discussed.
- Flora & Fauna: - Included in this is the awareness about the herbs and natural resources the
island has to offer.
- Culture & Folklore / Culture differences: - This session focuses on the value of Curaçao’s
culture and participants learn how to deal with and have respect for cultural differences.
- Promotion of Curaçao / The influence of Tourism on the Economy:- Participants are
educated about topics such as the marketing mix, the necessity to maintain Curaçao’s market
share and the cost involved in promoting the island. They also learn about the affects of tourism
on product development and how their personal enhancement and future depends on the
economic development of tourism
- Health Care and Etiquette: - Included in this is learning how to have a friendly attitude and
how to deal with questions and complaints of clients during office hours.
- Practical Projects:- Participants work in teams to plan a project (which is approximately 2
months) that serves as a community service to the island, or as an awareness campaign.
- Exams: - the participants have a written test about the content of the Curaçao Goodwill Host
program
Good Practices in Tourism Awareness Programmes
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