Annual Report of the Department of Health 2010 - Unrwa

STAFF WORKLOADS
The number of consultations per medical officer per working hour per day at UNRWA primary health care facilities, increased from 98.5 in
2009 to 101 in 2010. The highest workload was reported from the West Bank Field with 105 patients per medical officer per day and the
lowest in Syria Field with 97. The workload is still high and far from the UNRWA's target of 70 patients per Medical Officer per day.
Figure 19-Average daily medical consultations per doctor, 2010
120
100
101
104
97 98
105
101
80
60
Jordan Lebanon Syria Gaza Strip West Bank Agency
LABORATORY SERVICES
UNRWA provided comprehensive laboratory services in 120 out of 137 health facilities. The remaining 17 facilities (12 in Lebanon, 2 in Syria
and 3 in the Gaza Strip) continued to provide basic laboratory support (blood glucose, blood haemoglobin and urine tests by dipstick)
through competent nursing staff using basic laboratory equipment. Figure 20, shows the number of laboratories in the five Fields from
2000 to 2010.
120
119
120
120
115
114
110
105
100
95
94
96
96
97
99 99
102
90
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Figure 20 - Number of laboratories within UNRWA health facilities, 2000-2010
UTILIZATION TRENDS
The number of tests performed increased by 3.5% Agency-wide in 2010 compared with 2009. The rates of increase were 19.8% in the Gaza
Strip, 3.3% in Syria, 1.9% in Lebanon, while a decrease of 20.5% was observed in the West Bank and 0.9% in Jordan. The increase of
utilization on laboratory services in the Gaza Field is attributed to:
- Current political situation and the deterioration of health services in the MoH,
- Population growth,
- Accessibility of service, and
- Well-equipped laboratories within UNRWA clinics.
The decrease of 20.5% observed in the West Bank Field is mainly ascribable to the interruption of services as a consequence of three strikes
that took place during 2010. Thisresulted in health centres being closed for 50 days.
55