Date: April 12, 2013 Topic: The Shrinking ... - Georgetown Law

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Implications for practice This research also holds implications for practice. Our findings suggest that law firms and other professional service firms can benefit from tracking the factors that influence workplace collaboration, and monitor changes in collaboration networks and value creation arising after KMS implementation. Professional service firms continue to spend large sums of money on KMS systems. Our research can help to guide the effective use of these systems. Our research also reveals a few specific dangers related to KMS implementation. In aggregate, we find that KMS use may diminish the rate of new tie formation, reducing cohesion in the organization. In addition, there may be special risks for junior members of the organization who lack pre-existing social capital. Finally, we found that the most short-term value from KMS use can arise from the reuse of knowledge among existing groups of collaborators rather than from unconnected people. In short, the idea that KMS can help firms to realize new value by bringing together distant knowledge within the firm may be over-stated. 11
REFERENCES Alavi, M., Leidner, D. E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly , 25(1):107-136. Cohen, A. 2011. The 2011 Law Firm Technology Survey. The American Lawyer, November. Aydin, C., R. E. Rice. 1992. Bringing social worlds together: Computers as catalysts for new interactions in health care organizations. J. Health Soc. Behav. 33 168–185. Barley, S.R. (1986). Technology as an occasion for structuring: Evidence from observation of CT scanners and the social order of radiology departments. Administrative Science Quarterly, 31, 78–108. Barley, S.R. (1988). Technology, power, and the social organization of work. Research in the Sociology of Organizations, 6, 33–80. Barley, S.R. (1990). The alignment of technology and structure through roles and networks. Administrative Science Quarterly, 35, 1–8. Braverman, H. 1974. Labour and Monopoly Capital: The Degradation of Work in the Twentieth Century. New York & London: Monthly Review Press. Briscoe, F. and W. Tsai. 2011. “Overcoming Relational Inertia: How Organizational Members Respond to Acquisition Events in a Law Firm.” Administrative Science Quarterly 56(3): 408- 440. Burkhardt, M.E., and Brass, D.J. (1990). Changing patterns or patterns of change: The effects of a change in technology on social network structure and power. Administrative Science Quarterly, 35, 104–127. Haas, M. and M. Hansen. 2007. When Using Knowledge Can Hurt Performance: The Value Of Organizational Capabilities In A Management Consulting Company. Strategic Management Journal 26: 1-24. Hansen, M. T. 1999. The search-transfer problem: The role of weak ties in sharing knowledge across organizational subunits. Administrative Science Quarterly, 44: 82-111. Leonard-Barton, D. (1988). Implementation as mutual adaptation of technology and organization. Research Policy, 17(5), 251–267. Leonardi, P. 2007. Activating the Informational Capabilities of Information Technology for Organizational Change. Organization Science 18(5): 813-831. Lucas, H. 1975. Why information systems fail. New York: Columbia University Press. Orlikowski, W., & Barley, S. (2001). Technology and institutions: What can research on information tech nology and research on organizations learn from each other? MIS Quarterly, 25, 145-165 Orlikowski, W.J. (2000). Using technology and constituting structures. Organization Science. 11(4), 404–428. Reagans R., and B. McEvily. 2003 ‘‘Network structure and knowledge transfer: The effects of cohesion and range.’’ Administrative Science Quarterly, 48: 240–268. Rice, R. E. 1987. Computer-mediated communication and organizational innovation. J. Comm. 37 65–94. Rice, R.E., & Aydin, C. (1991). Attitudes toward new organizational technology: Network proximity as a mechanism for social information processing. Administrative Science Quarterly, 36, 219–244. 12
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Date: April 12, 2013 Topic: The Shrinking ... - Georgetown Law

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