Date: April 12, 2013 Topic: The Shrinking ... - Georgetown Law

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Tsai, W. 2001. Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on Business Unit Innovation and Performance. Academy of Management Journal 44(5): 996-1004. Zuboff, S. (1988). In the age of the smart machine. New York: Basic Books. 13
Table 1: Representative Excerpts from Interviews <strong>The</strong>me Positive general view of KMS Negative general view of KMS KMS increases amount of workplace collaboration KMS reduces amount of workplace collaboration, with positive consequences Uncertain impact on amount of workplace collaboration KMS reduces amount of workplace collaboration, Excerpt Informant: You know, people are curious to see, for such and such partner or manager, what types of engagements they have worked on. We see lots of searches by client’s name, or searches by lawyer’s name. …it helps people find out what everyone is working on and find out who they want to work with. Interviewer: So before [the KMS], if I understand you, people knew what their colleagues were working on? Informant: Exactly. Everybody knew who was doing what. People communicated a lot. Because we had to…. So when you gave someone a job to do, you told him: “Go and see Dupont, I think he’s already worked on that issue.” Or you said: “I already did something similar last year; look at client file X.” And it worked very well like that. Because people talked to one another…. I think that the overall quality of our knowledge sharing could have been improved through investing in people rather than in machines. Interviewer: Do you use it to save time on well-known recurring issues or do you also use it when you are stuck on new questions, I mean, technical questions that you have never addressed before? Informant: It depends. When I am stuck on a technical question, I try to search the database to see if someone already took a stand on comparable issues…. If I find someone, I usually call him and ask what he thinks. Informant: I also use the knowledge base as a consumer, including anything that is securities law…. I just sold two client projects by the existence of these [KMS] documents that I would never have sold otherwise. Interviewer: Did you involve the authors of these documents, in both projects you sold? Informant: It was not necessary. At least not at this stage, but it’s all very recent and I have not finalized my team. Informant: If I have an idea of the person who worked on it, yeah, I think I’ll go see the person after watching what she has in the knowledge base. After hearing about “So and so had to do this or that” well I’ll go see the person. Interviewer: Even when you do not know her well? Informant: Well, no, he must already know that I (pausing), I will have an easier time knowing what they did and then go to the people if I know them. If this is someone I have absolutely no idea, there it is more difficult. Informant (Discussing the outputs from a specific client project): I think that everything we did is in the knowledge base. And I know it’s already been used.… When I browse the knowledge base, I realize that some of our things have been reused. 14
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Date: April 12, 2013 Topic: The Shr
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PROGRAM AGENDA & ROOM LOCATIONS The
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Things to do in Washington, D.C. Wa
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Date: April 12, 2013 Topic: The Shrinking ... - Georgetown Law

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