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RSPO CERTIFICATION ASSESSMENT PUBLIC SUMMARY REPORT

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Figure 8. Stakeholders meeting at Langga Payung Mill Office on 10.06.2011<br />

Criterion 6.3<br />

There is a mutually agreed and documented system for dealing with complaints and<br />

grievances, which is implemented and accepted by all parties<br />

PTTN has a complaints, grievance and dispute procedure as stated in “SOP Penanganan Keluh<br />

Kesah dan Ketidakpuasan No. PT. TN-LPYM/<strong>RSPO</strong>-SOP/02, Internal complaints and grievances are<br />

also resolved according the Mutual Working Agreement (Perjanjian Kerja Bersama). These<br />

procedures have been communicated to all stakeholders at each mill / estates. Interviews during<br />

public consultation confirmed that they understood the procedure well. It was noted that the<br />

responses from stakeholders have been positive that the company respond to the complaint from<br />

stakeholders, such as to give priority for job vacancies to local communities than outsider. During<br />

visits to stakeholders, the audit team confirmed that there were no serious complaints, grievances and<br />

disputes at the moment. Local communities and stakeholders obey and respect the company legal<br />

rights, reciprocated by the company’s respect for their traditional rights.<br />

Compliance Status : Full.<br />

Criterion 6.4<br />

Any negotiations concerning compensation for loss of legal or customary rights are dealt with<br />

through a documented system that enables indigenous people, local communities and other<br />

stakeholders to express their views through their own representative institutions<br />

PTTN has developed “Pedoman Teknis Persiapan Lahan SMART No.<br />

SOP/NP/SMART/XII/MCAR001 dated on 01.07.2010, Chapter XII to resolve land conflict. In this<br />

certification assessment, the audit team studied the whole compensation mechanism, and found it<br />

satisfactory with no legal action being taken by any party against another. The mechanism has been<br />

communicated to the stakeholders. Checks on the records and interviews with the local communities<br />

confirmed that there is no current claim on any land. Based on HCV studies and ANDAL report there<br />

is no customary rights of local community. Inteviews with the Chief of Local Community confirmed that<br />

they have no customary rights.<br />

Compliance Status : Full.<br />

Public Summary Report PT.Tapian Nadenggan –Langga Payung Mill Page 31

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