Annual Report 2006 (main body) - RTA - NSW Government
Annual Report 2006 (main body) - RTA - NSW Government
Annual Report 2006 (main body) - RTA - NSW Government
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Dealer online<br />
A pilot of the ‘Dealer Online’ system was<br />
rolled out to 50 Authorised New Vehicle<br />
Inspection Scheme motor dealers. Dealers<br />
can use the system to register new vehicles,<br />
process plate transfers, submit notice of<br />
disposal details, transfer registrations and<br />
exchange plates between vehicles.<br />
Terry Gard and Chris Hand check the new <strong>RTA</strong> self-service kiosk at Wynyard Motor Registry which gives<br />
customers internet access to <strong>RTA</strong> services.<br />
requires a system that ensures confidentiality,<br />
availability and integrity of information.<br />
GOVERNMENT ACCESS PROGRAM<br />
The <strong>RTA</strong> continued to manage the<br />
<strong>Government</strong> Access Program (GAP). The<br />
GAP is a whole of government initiative to<br />
improve access to government information<br />
and services for people living in remote and<br />
rural <strong>NSW</strong>.<br />
GAP services are available through 64<br />
locations throughout <strong>NSW</strong> and provide a<br />
range of transaction-based services such as<br />
applications for birth, death and marriage<br />
certificates, applications for some housing<br />
services, processing of speeding and parking<br />
fines, issue of recreational fishing licences,<br />
renewal of business name registrations<br />
and contractor licences and renewal of<br />
recreational boat licences.<br />
ONLINE SERVICES<br />
Several <strong>RTA</strong> online services were extended<br />
to operate 24 hours a day, seven days a week.<br />
Customers can now go to my<strong>RTA</strong>.com<br />
anytime of the day or night to renew vehicle<br />
registrations, order customised number<br />
plates, book a licence test, change address<br />
details and check demerit points.<br />
The <strong>RTA</strong> website recorded 11.4 million visits,<br />
a 25 per cent increase on 2004–05.The site<br />
continues to <strong>main</strong>tain its unrivalled position<br />
as the most visited State government<br />
website in Australia, also ranking sixth in<br />
Australian <strong>Government</strong> sites.<br />
The my<strong>RTA</strong>.com page of our website<br />
recorded 1.1 million visits, a 38 per cent<br />
increase on 2004–05. Online registration<br />
renewal transactions increased by 60 per<br />
cent and online demerit point checks<br />
increased by 26 per cent.<br />
Self-service kiosks<br />
Additional online self-service kiosks were<br />
installed at Penrith, Bondi, Castle Hill,<br />
Chatswood, Liverpool and Richmond<br />
Motor Registries. Customers are able to<br />
use these kiosks to transact business over<br />
the internet.<br />
Council agencies<br />
Additional councils were provided with direct<br />
online access to the <strong>RTA</strong>’s driver and vehicle<br />
enquiry system (DRIVES) enabling councils to<br />
process registration, licensing and other <strong>RTA</strong><br />
transactions in ‘real time’. This is a positive<br />
move to improve ‘face-to-face’ services in<br />
rural and regional areas. Fourteen council<br />
agencies now have access to DRIVES with a<br />
plan in place to progressively convert the<br />
re<strong>main</strong>ing offline agencies to online access.<br />
DRIVES realignment<br />
DRIVES is the core IT System used to<br />
manage driver licensing and vehicle<br />
registration across <strong>NSW</strong>.This system is over<br />
15 years old and has become progressively<br />
more difficult to <strong>main</strong>tain. Faced with a<br />
replacement cost of over $100 million, the<br />
<strong>RTA</strong> has chosen instead to restructure the<br />
code for the system in a three year process<br />
that will make it easier to <strong>main</strong>tain and<br />
support improved service delivery.<br />
ECCI switched on<br />
In May <strong>2006</strong>, the Certificates and Court<br />
Conviction Unit with the assistance of the<br />
DRIVES systems development team<br />
switched on Electronic Court Conviction<br />
Interface (ECCI) that allows for convictions<br />
to be recorded electronically from local<br />
courts to the <strong>RTA</strong>.<br />
Initially, between 25 and 40 per cent of total<br />
convictions will be recorded electronically.<br />
ECCI will have a beneficial impact on<br />
resources as convictions have increased<br />
from 82,000 in 2000 to 128,000 in 2005.<br />
All court convictions are expected to be<br />
electronically recorded within two years.<br />
NEW PLATE STYLES<br />
The <strong>RTA</strong> continued to offer new styles of<br />
number plates with the release of a metallic<br />
range in gold and silver in August 2005.<br />
These styles enhance the popular plate<br />
range available from motor registries, the<br />
call centre and <strong>RTA</strong> website.<br />
Launched in August 2005, new metallic number<br />
plates proved popular with customers.<br />
62 VALUE FOR MONEY