Annual Report 2006 (main body) - RTA - NSW Government

FUTURE CHALLENGES
Customer Service
Focus on the use of technology to
simplify processes and minimise the
need for customers to visit a motor
registry in person.
Further enhance the security
of customer information.
Subject to final evaluation and
approval, pilot a centralised open
standards desktop mode during
2006–07, and later deploy widely.
Improving our business
Continue to work on current
key projects involving substantial
redesign of the systems of work,
structures, jobs and business
processes in technical services,
environment, legal services and
human resources.
Continue to develop of an
integrated corridor based approach
to road management planning.
Better integrate the planning and
delivery of RTA’s road, bridge and
traffic infrastructure programs.
Establish new strategic directions
and identify opportunities to drive
improvements to the traffic
management and engineering functions.
Design and implement programs to
develop leadership capability and enable
management to more effectively deliver
RTA’s programs, projects and services.
Identify further opportunities to
simplify business processes and
reduce administrative support
and overhead costs.
Further the development of the
alliance model with Road Services.
Governance and risk management
Implement a revised suite of executive
performance measures to enhance
transparency and performance.
Revise the organisational corporate plan.
Align RTA’s priorities to the NSW
State Plan (to be released late 2006).
Our staff
Maintain a skilled workforce.
Partnerships
Improve relations with the
Aboriginal community through
targeted road safety programs and
consultation during major project
development.
Following the recommendations
of the Parliamentary Inquiry on
the Pacific Highway, implement
a communications kit for RTA
work on private property.
Work closely with project approval
authorities to make sure community
involvement satisfies both local
community and government needs.
Emphasise website and electronic
media as a tool for information
and feedback.
Train and assist project managers
in their processes of negotiation
with communities.
Improve community understanding
of the tradeoffs required to
maintain the current road network
and to prioritise new infrastructure.
74 VALUE FOR MONEY