2010 Access Bank Annual Report and Accounts

Annual Report
Introduction & Business Chairman & Chief Operating Our People Corporate Social
Contents Overview Executive’s Review Review & Culture Responsibility
Our Vision
At the heart of everything we do, we will make our vision a
reality and our mission a successful one. Together they form the
bedrock of our business:
Vision
To transform our Bank into a world-class financial services provider.
Mission
To go beyond the ordinary, to deliver the perceived impossible,
in the Quest for Excellence.
Our Core Values:
Excellence
We strive to attain and exceed the highest possible standards through
our passionate and painstaking attention to detail.
Ethics
Our operations are transparent and always comply with regulations,
while decisions are based purely on business interest.
Trust
We have total confidence in one another. We will work tirelessly to
earn the faith, loyalty and confidence of our customers. To this end,
we will always deliver on contracts, agreements, undertakings and
assurances.
Teamwork
We hold the interest of the team above those of the individual, while
showing mutual respect for all employees and sharing information
throughout our organization.
Passion for customers
Customers always come first. We develop a deep understanding of
our customers, approaching them with a positive “can do” attitude
and responding creatively to their needs.
Continuous learning
We are dedicated to continuous growth and career development. This
principle is applied at all levels and across all functions.
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Access Bank Plc
Annual Report and Accounts 2010